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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
948 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 948 reviews

July 03, 2025

Barbarra was so kind and knowledgeable on everything ! Really loved having her help me out. Meant the world to me to have someone who cared about my vehicle as much as I do help me out. More

by Maximusgarcia12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbarra
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass your comments to Barbarra here at Gene Messer Ford Lubbock! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 03, 2025

Always the best service! ! If we need a car for Dr appointments they have one for us and always quick to get our work done!! One phone call to Barbara and it is taken care of More

by Curtis
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Curtis, thanks for your praise and kind comments about Barbara. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

What a xxxx show. The finance is a total crook. He held over 3 point on the rate which pushed me to find 3rd party financing. Luis is a real xxxx sucker. I bought the More

by heath.sutlive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Some dipxxxx
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@Group1Auto.com

July 02, 2025

Dealership was friendly and had my truck prepared quick. Would definitely reccomend and shop here again. More

by rushi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobi
Jul 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Rushi, we are so pleased you enjoyed your visit to Gene Messer Ford Lubbock! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Great communication and went out of their way to get me the vehicle i wanted More

by Kmcilroy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
Jul 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Did a good job! Didn’t take too long and everything worked as it was supposed too! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Jul 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi Steve, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 29, 2025

I received attention and help immediately. The salesman listened to my requests, did not waste my time, and was very accommodating. More

by jpaske3352
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez, Luis Gutierrez
Jul 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2025

Dropped off for an oil change, got the vehicle checked over, got an estimate and they delivered it to me at home 2 hours later. The paper work was lengthy, as I had to sign a few things, but that is just More

by RossPolk806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jun 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 28, 2025

Been taken my vehicle there to the Ford house since 2020 and I've have nothing but good ratings for them I would highly recommend them had a couple of ? before I drop my vehicle and Michael Calder answer th More

by Barbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calder
Jun 30, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2025

Great to work with. Went out of their way to please. Excellent service. Will definitely use them again. More

by Rlinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan, didn't get names of the others.
Jun 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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