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Gene Messer Ford of Lubbock
Lubbock, TX
1,021 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 30, 2025
I had wanted a Mini Cooper for years and when it came time to retire my 2008 Jaguar I began a tireless search. I am handicapped and have difficulty with walking but they accommodated me very nicely. I fo time to retire my 2008 Jaguar I began a tireless search. I am handicapped and have difficulty with walking but they accommodated me very nicely. I found a 2022 Mini Countryman at Messer Ford and inquired about a test drive. I received word back from a very nice young man with a first name I can’t pronounce but I believe his last name is Wyatt. He said the Mini wasn’t available for a test drive for several days while A small electronic issue was repaired. I asked if I could place a deposit down to hold it for me until I could drive it. He said affirmative and that’s what we did. When it was ready I test drove it and loved it immediately. With mister Watts assistance and the assistance of Finance Manager Aliyah Bollegar I purchased the car. At first I didn’t want the extended warranty and declined it. After sleeping on it over night I decided it was a good idea to buy it. My team went to work on it and they had it ready for me to sign in my car that evening saving me a difficult walk inside. THANKS GUYS, I love the car. 👍 More
by Mrjldoug
Employees Worked With
Aliyah Bolleger. D Waytt
August 28, 2025
I have been buying vehicles from this dealership for 20 years, and have been treated with respect and the staff have been courteous every transaction. Salesman has helped, and the service department always years, and have been treated with respect and the staff have been courteous every transaction. Salesman has helped, and the service department always address any issues I’ve had. More
by Hillt888
Employees Worked With
Steve Zionts, LeighAnn Moore
August 23, 2025
Michael Calderon is the best. I had recalls on my expedition and it took three appointments to get it fixed. When I made the appointment they told me four hours. I would get th I had recalls on my expedition and it took three appointments to get it fixed. When I made the appointment they told me four hours. I would get there and was told 2 days. Michael took the time to look in to what needed to be done and it took four hours. Michael is the best. He is your go to person in the service department. More
by rcchapa0379
Employees Worked With
Michael Calderon
August 23, 2025
Cayden was a great advisor. Although they had to keep car longer than I wanted, they did great work and Bronco Billy is running well again! Although they had to keep car longer than I wanted, they did great work and Bronco Billy is running well again! More
by gypsyred413
Employees Worked With
Cayden
August 23, 2025
Prompt courtesy service on completing my recall and great communication with letting me know that the work was completed and was ready for me to pick up. communication with letting me know that the work was completed and was ready for me to pick up. More
by donhegi
Employees Worked With
Glenn Norris
