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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

July 10, 2026

Moore is the best person she has been very helpful on getting our stuff fixed and back to us More

by Wiaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mid Moore
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July 10, 2026

Always helpful when i visit the dealership, it’s always a clean place and the employees are always friendly and helpful. More

by Podunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana Soto
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July 08, 2026

Vehicle issue was handled professionally, promptly and according to timeline discussed. Thanks Glen for all your assistance. More

by Jonathan01hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Morris
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Jul 10, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2026

They are accommodating to their customers and provided assistance when needed. Open for questions and give response to any concerns. More

by M&S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kobi and Lisa
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Jul 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi Marie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 02, 2026

Received the vehicle quickly and professionally. Explained options and timeline. Completed the work quicker than expected and did a good job. More

by Deab7766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn in the service department
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Jul 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2026

Professional, punctual, and extremely fair pricing. The staff are friendly and very helpful. I highly recommend Gene Messer Ford/Lincoln.. More

by kaellis495
Recommend Dealer
Yes
Employees Worked With
I do not know their names.
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Jul 02, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

July 01, 2026

I will always have my vehicle serviced by Gene Messer Ford as they always provide excellent service and work. More

by maghog1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia & Joshua Okivares
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Jul 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your loyalty and kind words! We take pride in providing excellent service and quality work for our customers. We greatly appreciate your support.

July 01, 2026

Great service very fast and efficient. Will return back fir more service maintenance. Awesome people. More

by Carloscastello227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cydine
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Jul 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2026

The service department kept me in the loop from start to finish all questions were answered in a timely fashion and job was done right More

by Barrettcattle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Jul 01, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2026

Leigh Ann in service did amazing. She got the oil change and recall taken care of in a timely manner. More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Moore
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Jul 01, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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