Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,270 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,270 reviews

April 04, 2026

Fast service. Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good More

by Squirk88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeighAnn Moore
Report | Print
Apr 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2026

I was made to feel so welcomed and everyone went out of their way to answer my questions and this was before I decided to purchase a new vehicle. They were kind and informative from the very beginning, I More

by Ldkunz28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joni Sosa
Report | Print
Apr 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thanks again for the recommendation, and have an amazing day!

April 03, 2026

Extremely friendly staff. Does nice work . Always looking forward to return . Love the waiting room. More

by papacordova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 02, 2026

The service writer was very polite. Took care of the items I needed to repair on my vehicle, amazing group of people. More

by Dlervin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
Report | Print
Apr 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2026

My salesman and finance guy were extremely helpful. My tailgate latch wasn't working and they fixed it no charge. Everyone was really kind. More

by SFraire_468
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean or John
Report | Print
Apr 05, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

March 31, 2026

The service was excellent. They finished in the time that was quoted to me. Very friendly staff. I am very satisfied and will return any time I need service More

by lrabba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
Report | Print
Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

The service team was professional, quick, and very helpful, making the entire car service experience smooth and stress free. Audrianna was very helpful and kept me up to date More

by aliciatrevey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana
Report | Print
Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with Audrianna! Feel free to reach out to us if you need anything. Have a wonderful day.

March 30, 2026

David in the service department was very helpful and service was done well. I continue to use them since purchasing my truck in 2021. More

by AL/Lubbock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, service department
Report | Print
Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 30, 2026

Glen in service was excelent, I was in early with several in front of me and for changing tires out I was moving within 2 hrs. More

by kjosey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Norris
Report | Print
Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 30, 2026

Jeremiah was our salesman and he was very professional and knowledgeable. We appreciated his honesty. More

by mimidluvs6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

1
2
3
4
...
127