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Gene Messer Hyundai

Lubbock, TX

4.4
546 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 546 reviews

February 16, 2026

Everything was done orderly and on time. The wait time for Completion was an hour. I think the computer time afterwards could be shortened. But good job!!! More

by Burtkathy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacon
Feb 19, 2026 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2026

Quick and courteous professional service. And great deals is another reason I prefer this dealership. More

by wallybell92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Feb 15, 2026 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2026

My visit to your the service department was truly awesome! They diagnosed the problem and quickly resolved it. My compliment to servuce advisor Alyssa Spain. She was a pleasure to work with. Looking More

by bbruce727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa and Amber.
Feb 14, 2026 -

Gene Messer Hyundai responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2026

I can’t say enough about the great service I received from Gene Messer’s service department. My car was towed there full of my personal belongings as I was moving to San Antonio. They had a full schedule More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob, Victoria and two other ladies in the office.
Feb 14, 2026 -

Gene Messer Hyundai responded

Hi Trish, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 06, 2026

Excellent experience from start to finish. Clear communication by the team and helped me solve and provide me options on how to sort vehicles. More

by Kristo Tomasic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Feb 09, 2026 -

Gene Messer Hyundai responded

Hello Kristo, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 04, 2026

Victoria was extremely kind and helpful! ! I really appreciate her! Unfortunately they were unable to fix the shock absorbers today because they didn’t have the parts so I will have to go bac More

by Pjazzmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Feb 06, 2026 -

Gene Messer Hyundai responded

Thank you for the feedback about your recent experience. We are happy to hear that Victoria met your expectations for customer service! Most of the time recall parts have to be ordered specific to a VIN and we do not typically have them in-stock when this is the process that Hyundai has set for us. We will make sure to give you a call as soon as the parts do arrive so we can schedule the repair. If you need anything else or have any additional comments, please reach out to me at bcimino@group1auto.com or you can call directly at 806.810.5088. Sincerely, Brendan Cimino General Manager

February 01, 2026

No pressure to buy and the staff were very pleasant and knowledgeable about the Brand they were very attentive to our needs. More

by ltplemonbay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen and Cristo
Feb 04, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 15, 2026

I was notified about Anti-theft safeguard & y’all got me in the next day. Y’all also got an Uber to bring me back to get my vehicle. Tremendous help & kindness. More

by Monroelbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa & Service Dept
Jan 16, 2026 -

Gene Messer Hyundai responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

January 13, 2026

This was the best experience I have ever had at a car dealership! My salesman was very kind and helpful. He knew about the vehicle I wanted and was able to help me with my purchase without nonsense! So e More

by Blue_rose_designs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Martinez
Jan 15, 2026 -

Gene Messer Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2026

Gene messer has always been great to me from when I bought my Kona, to scheduled maintenance, and my infotainment issues. They have done everything to their best ability and communicate any unforeseen More

by RobertGlaDos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 12, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!