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Gene Messer Volkswagen

Lubbock, TX

4.8
133 Reviews

7007 University Ave

Lubbock, TX

79143

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133 Reviews of Gene Messer Volkswagen

September 12, 2024

Good place to get repairs done. Had my VW bug worked on today. Staff very helpful and friendly More

by Tommye44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 14, 2024 -

Gene Messer Volkswagen responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2024

We’ve always had great experience with this dealership but the last couple of times notsomuch. There was a regular maintenance done where the worker left an oily rag in car seat, oil on steering wheel a More

by England@1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, Amanda
Sep 20, 2024 -

Gene Messer Volkswagen responded

Thank you for bringing these concerns to our attention. We're sorry to hear that your recent experiences have not met the high standards you’ve come to expect from us. We apologize for the issues with the maintenance service, the inconvenience with the tee purchase, and the ongoing problem with your infotainment system. We appreciate your kind words about Amanda Beckham and will address the areas where we fell short. Please reach out to us directly so we can resolve these issues and work to restore your confidence in our dealership. Your satisfaction is very important to us, and we look forward to making things right.

September 11, 2024

Good Service. They have not disappointed me yet. I take both of my vehicles there to get service whenever they break down or need general maintenance. Good people. More

by Buffaloes83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez, Sergio ?
Sep 14, 2024 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 10, 2024

Warm greeting. Amanda made sure she found the battery. She also installed the battery. A miost pleasant visit. Thanks More

by gwood211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 13, 2024 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 08, 2024

Everyone is very friendly and try to find the best deal for me. They were very timely with the service and transportation to and from the dealership More

by Penny King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Sep 10, 2024 -

Gene Messer Volkswagen responded

Thank you Penny for taking the time to let us know how we did. We hope you have a great day!

September 03, 2024

Amazing service advisor, very helpful and respectful. Took time to explain some things with my gli. More

by parunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 06, 2024 -

Gene Messer Volkswagen responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

They gave my car a complete evaluation and gave me the option to fix the worn parts. More

by Iccgreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Sep 05, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Everyone was extremely helpful, and friendly. Service and work are thorough and of great quality. More

by Cordelia Cyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Mark
Sep 05, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

The service are was very efficient and helpful! Best service experience I’ve had before! More

by jnblalock15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Aug 29, 2024 -

Gene Messer Volkswagen responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 27, 2024

Josh Redding and the team at Gene Messer Volkswagen made the car buying experience very pleasant. Josh went out of his to answer questions, obtain information from his team, and ensure we received a thorou More

by browntammyl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Redding
Aug 29, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.