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Genesis of Charlotte
Matthews, NC
248 Reviews
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248 Reviews of Genesis of Charlotte
December 04, 2025
Avoid them, I asked many times, and they said the never received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a m received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a month ($1299). Terrible customer service. More
by BLURAYKING
Employees Worked With
None
November 27, 2025
We prefer to take our GV70 to Keffer Genesis of Charlotte even though it’s 100 miles from our home. Their courtesy and efficiency make it worth the drive! even though it’s 100 miles from our home. Their courtesy and efficiency make it worth the drive! More
by Jkf398
Employees Worked With
David
November 04, 2025
I was visiting Charlotte when I needed to take my GV80 in to check my vehicle for an emergency appointment. Ramone was very helpful, provided great service & I was back on the road in under an hour! The dea to check my vehicle for an emergency appointment. Ramone was very helpful, provided great service & I was back on the road in under an hour! The dealership is beautiful with very nice amenities when waiting. Thank you. More
by Barbara
Employees Worked With
Ramone
October 18, 2025
I recently had the pleasure of visiting Keffer Genesis of Charlotte, and I have to commend the absolutely superb service I received from Bobby. I drove all the way from Charleston, South Carolina, specifical Charlotte, and I have to commend the absolutely superb service I received from Bobby. I drove all the way from Charleston, South Carolina, specifically for the service, and Bobby made the entire trip worthwhile. From the moment I arrived, he was attentive and ensured my needs were addressed in a timely manner. He was incredibly personable and intuitive, making the experience feel tailored to me. What stood out most was that he didn't downplay the effort of my long drive; instead, he acknowledged it and went above and beyond to provide great service. Bobby demonstrated a clear understanding of the dealership's protocols, especially regarding the loaner vehicle, which made that process seamless and stress-free. His professionalism and commitment to customer care were evident in every interaction. If you're looking for exceptional service, especially if you're coming from out of town, I can't recommend Bobby at Keffer Genesis of Charlotte enough. He truly sets the standard for what a dealership experience should be. More
by ivanrichardson1986
Employees Worked With
Bobby
October 04, 2025
I received professional, responsive and attentive service. George made buying my new Genesis many states away easy and reassuring. He continues to provide assistance after the purchase. service. George made buying my new Genesis many states away easy and reassuring. He continues to provide assistance after the purchase. More
by bsbshop1
Employees Worked With
George Athens
September 27, 2025
I wasn’t prepared for such a low pressure experience. Julian was easy to work with and very helpful in finding my car, as well as guiding me through the entire process. I found Mark in Finance just as ea Julian was easy to work with and very helpful in finding my car, as well as guiding me through the entire process. I found Mark in Finance just as easy to work with. Overall the day I purchased my new GV70 was a relaxed afternoon in a lovely zen-like setting. More
by joybruce
Employees Worked With
Julian, Mark
