
Genesis of Charlotte
Matthews, NC
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211 Reviews of Genesis of Charlotte
Excellent service! !! Chuck was very customer centric and friendly. He understands the needs of customer and provides win win solution. Finanace guy was excellent and ve !! Chuck was very customer centric and friendly. He understands the needs of customer and provides win win solution. Finanace guy was excellent and very professional. Loved the over all transparency at this location More
Outstanding service - and of course we know it's all about the people. Auto-service is not exactly something any of us look-forward to, though our experience was absolutely a net positive. Special call about the people. Auto-service is not exactly something any of us look-forward to, though our experience was absolutely a net positive. Special call outs to Georgia, Rachel and John who with their next-door neighbor friendliness made the visit one to remember. Pre-visit, Georgia set the bar high with her exceptional communication skills, clearly laying out the details of the upcoming service and vehicle loaner. On arrival, service manager John was disarmingly professional and friendly, followed by rock star Rachel who kept monitoring our progress and checking back with us with updates. Honestly, we don't do a lot of reviews, but this one was mandatory - these great people and the service facility itself deserves recognition. Outstanding. More
Impeccable customer service. Their team was really knowledgeable and upfront with everything I needed to know about the vehicle. They definitely made me feel like I was making an Their team was really knowledgeable and upfront with everything I needed to know about the vehicle. They definitely made me feel like I was making an informed decision on my car. More
Beautiful, comfortable building. Courteous staff. Manager was helpful. My salesman, Chuck Richmond, was excellent. He helped me find everything to match my wish list. Courteous staff. Manager was helpful. My salesman, Chuck Richmond, was excellent. He helped me find everything to match my wish list. More
I think the dealership was great and the service writer Antonio was one of the best. He told me it would take an hour and a half and just about what it had take and say impress. Say my wife and I were real Antonio was one of the best. He told me it would take an hour and a half and just about what it had take and say impress. Say my wife and I were really impressed. More