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Genesis of Charlotte
Matthews, NC
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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153 Reviews of Genesis of Charlotte
Helpful September 27, 2023
Being able to use the Valet service option has been a true reward. It makes the appointed time easy to keep and still have a vehicle to drive. Best gift though is my Service Advisor, Asia Smith! She is t true reward. It makes the appointed time easy to keep and still have a vehicle to drive. Best gift though is my Service Advisor, Asia Smith! She is the reason I have such high regard for the dealership. She is great to deal with and just a pleasure at all times while being helpful and thorough. Each experience has been positive, though I DO enjoy my GV70 greatly. It runs and drives like a dream and I realize just how good it is when I ride with others, OR drive other vehicles. It has been almost 2 years now and I still enjoy the driving experience as much as the first day. Looking forward to the day soon when the stand alone Genesis store is to open! More
by Roger Case
Employees Worked With
Asia Smith
September 27, 2023
I recently brought my 2019 G70 to Genesis of Charlotte for some repairs. The service advisors (Tess/Asia) were professional, attentive, and easy to interact with. I will continue to use their services for for some repairs. The service advisors (Tess/Asia) were professional, attentive, and easy to interact with. I will continue to use their services for my G70 going forward More
by AD G70
Employees Worked With
Tess/Asia
September 11, 2023
Bought a certified G70 with 54000 miles on it. 9 months and 4000 miles later I'm informed that it needs over $3,100 in service and repair. One item was for spark plugs recommended to be changed at 9 months and 4000 miles later I'm informed that it needs over $3,100 in service and repair. One item was for spark plugs recommended to be changed at 45000 miles. Asked why recommended services were not complete before I was sold my car, Robert told me that even though it's recommended, not required for them to do the recommended services before putting it on the lot. I love the car, but communication from the service department has been dreadful and I feel they did not stand behind their certification program. Super disappointed. Never felt this way at BMW or Infiniti. More
by andrewcofield
Employees Worked With
Robert Salem
August 27, 2023
Asia was amazing with handling the first servicing of my GV70. Kept me updated. Super friendly and customer service oriented. They are lucky to have her; she’s an incredible asset! GV70. Kept me updated. Super friendly and customer service oriented. They are lucky to have her; she’s an incredible asset! More
by Erin576
Employees Worked With
Asia
August 20, 2023
Rodney was very helpful in finding the white/white GV70 that I was hoping to see. He knew the car well and helped me thru the initial drive. that I was hoping to see. He knew the car well and helped me thru the initial drive. More
by Trish
Employees Worked With
Rodney, Wayne, Tyrone
August 16, 2023
Shelene was awesome. I live in another state. She stayed in communication with me and kept me updated. The dealership made sure I had everything I wanted in my G70! I live in another state. She stayed in communication with me and kept me updated. The dealership made sure I had everything I wanted in my G70! More
by CapJenn5273
Employees Worked With
Shelene
