Genesis of Charlotte

Staff always professional. Mrs Asia Smith took very great care of me and my husband Mrs Asia Smith took very great care of me and my husband More

The Dealership not so much coming from Northern VA the Dealership that I used for my Hyundai was EXCELLENT and the Dealership that I purchased my Genesis was just as good but Keffer I am not as pleased wi Dealership that I used for my Hyundai was EXCELLENT and the Dealership that I purchased my Genesis was just as good but Keffer I am not as pleased with..my service Consultant Natasha and the other ladies that check you in..of course...they work as a team..they are polite..efficient and they give everyone the same 100% attention to their needs and they definitely do an Excellent job at what they do. More

I highly recommend this dealership for service. Asia is my go to for service on my 2020 G80. She is always a pleasure to work with. Very knowledgeable and caring about my satisfaction. Asia is my go to for service on my 2020 G80. She is always a pleasure to work with. Very knowledgeable and caring about my satisfaction. More

My salesman, Chuck, worked diligently with me to get the payment I requested for the car of my dreams. I love the selection of Genesis vehicles they have and the service they provide. I was also impressed t payment I requested for the car of my dreams. I love the selection of Genesis vehicles they have and the service they provide. I was also impressed that Rachel will be coming out to help me learn more about my vehicle. Now that’s what I call service! More

Knowledgeable, friendly and efficient staff. Highly recommended.easy purchasing experience and great selection of vehicles. Highly recommended.easy purchasing experience and great selection of vehicles. More

Great service for my Genesis. Excellent communication. Asia was on top of the visit from start to finish. What a pleasure to work with her. Excellent communication. Asia was on top of the visit from start to finish. What a pleasure to work with her. More

Sean was very helpful in finding and deciding on my new car and the whole experience was so smooth and straight forward. car and the whole experience was so smooth and straight forward. More

The service department was fantastic. They were very professional !!! They completed everything and the service was perfect. They were very professional !!! They completed everything and the service was perfect. More

Rodney was very good and helpful in searching for a new car that I wanted to buy car that I wanted to buy More

I was in a car accident earlier this month that ended up totaling my 2021 Genesis 3.5T Advanced+ and I was heartbroken. I really did not think I could get into another used Genesis, let alone a new one. And totaling my 2021 Genesis 3.5T Advanced+ and I was heartbroken. I really did not think I could get into another used Genesis, let alone a new one. And there are not very many used Genesis GV80s anywhere. I started talking with Yaz Shull a couple of days before coming into the dealership. I had to go to Keffer Collison (JQ is impressive, btw) to get the rest of my belongings out of my totaled '21 GV80. Then I went straight to Keffer Hyundai / Genesis to meet Yaz even though my claim with my insurance is still in process and I had also just started my GAP insurance claim a couple of days prior. I really could not wrap my head around getting a new car without the claims process being complete and my loan with Hyundai Motor Finance paid off. But because I've purchased my last 3 cars from Hyundai Motor Finance and was in good standing with them, and because I had a statement from my insurance that my '21 Genesis was totaled, and lastly (thankfully) I had GAP insurance which allowed Hyundai Finance / Genesis Finance be able to proceed in trying to get a deal done on a new car. I initially looked at a GV80 that was the same model and had the same features as my 2021, but it was a 2023. Then I saw another trim (Prestige) which I liked even more because it did not have the tiny 3rd row seats (think they are meant for little kids), and it gave me more cargo storage. And it was white with “dune” color interior - it really looks sharp! Yaz was easy to talk to, he was very patient looking at the different cars with me, patient with my questions and explained the process when a car is deemed totaled. I never felt pressured by him. I completed the application form; however, I really did not want a hard pull on my credit, especially if it was not realistic that I could get a new car. Yaz brought over the Finance Manager, Damian, who worked various payment structures on both cars that I was considering as well as explained the claims process a little more for my totaled Genesis. Damian was confident that he could get approval on the new car based on my credit score and payment history with Hyundai Finance, so I told him to run with it. It was taking a while to come back numbers, so I was figuring it was not a good sign. Then the next thing I know, Damian has payment options for the 2 different cars. I went with the '23 GV80 Prestige model on the longest term possible to keep my payments as close as I could to my previous payments. I was at $57 more a month on a brand new GV80 and an upgrade in trim. Pretty impressive that we got there. Then, I worked with the Business Manager, Peter. Peter is soft spoken, puts you at ease, he is knowledgeable in what he tries to sell after the initial monthly payment has been established. I knew I wanted GAP insurance and other maintenance / vehicle protection packages. I wasn't happy that it would add $127 to my payment. He was always trying to “close” (ABC – always be closing) on a benefit that he & the dealership wants: Smart Payments. He would not take no for an answer, but I am a previous salesperson with more years under my belt than Peter is old, and I was not taking the bait. Would I have liked to enroll in Smart Pay? Sure. But at the end of the day, it doesn't work for me and my other bills throughout the month. He just kept pressing and processed my deal without Smart Pay. I still cannot believe we finally got the deal done and I have a new ’23 GV80 Prestige package thanks to Yaz Shull, Damian and Peter! Though it is so beautiful I’m afraid to drive it as I’m still traumatized from my accident and paranoid about other drivers! More