Genesis of Charlotte

I was in a car accident earlier this month that ended up totaling my 2021 Genesis 3.5T Advanced+ and I was heartbroken. I really did not think I could get into another used Genesis, let alone a new one. And totaling my 2021 Genesis 3.5T Advanced+ and I was heartbroken. I really did not think I could get into another used Genesis, let alone a new one. And there are not very many used Genesis GV80s anywhere. I started talking with Yaz Shull a couple of days before coming into the dealership. I had to go to Keffer Collison (JQ is impressive, btw) to get the rest of my belongings out of my totaled '21 GV80. Then I went straight to Keffer Hyundai / Genesis to meet Yaz even though my claim with my insurance is still in process and I had also just started my GAP insurance claim a couple of days prior. I really could not wrap my head around getting a new car without the claims process being complete and my loan with Hyundai Motor Finance paid off. But because I've purchased my last 3 cars from Hyundai Motor Finance and was in good standing with them, and because I had a statement from my insurance that my '21 Genesis was totaled, and lastly (thankfully) I had GAP insurance which allowed Hyundai Finance / Genesis Finance be able to proceed in trying to get a deal done on a new car. I initially looked at a GV80 that was the same model and had the same features as my 2021, but it was a 2023. Then I saw another trim (Prestige) which I liked even more because it did not have the tiny 3rd row seats (think they are meant for little kids), and it gave me more cargo storage. And it was white with “dune” color interior - it really looks sharp! Yaz was easy to talk to, he was very patient looking at the different cars with me, patient with my questions and explained the process when a car is deemed totaled. I never felt pressured by him. I completed the application form; however, I really did not want a hard pull on my credit, especially if it was not realistic that I could get a new car. Yaz brought over the Finance Manager, Damian, who worked various payment structures on both cars that I was considering as well as explained the claims process a little more for my totaled Genesis. Damian was confident that he could get approval on the new car based on my credit score and payment history with Hyundai Finance, so I told him to run with it. It was taking a while to come back numbers, so I was figuring it was not a good sign. Then the next thing I know, Damian has payment options for the 2 different cars. I went with the '23 GV80 Prestige model on the longest term possible to keep my payments as close as I could to my previous payments. I was at $57 more a month on a brand new GV80 and an upgrade in trim. Pretty impressive that we got there. Then, I worked with the Business Manager, Peter. Peter is soft spoken, puts you at ease, he is knowledgeable in what he tries to sell after the initial monthly payment has been established. I knew I wanted GAP insurance and other maintenance / vehicle protection packages. I wasn't happy that it would add $127 to my payment. He was always trying to “close” (ABC – always be closing) on a benefit that he & the dealership wants: Smart Payments. He would not take no for an answer, but I am a previous salesperson with more years under my belt than Peter is old, and I was not taking the bait. Would I have liked to enroll in Smart Pay? Sure. But at the end of the day, it doesn't work for me and my other bills throughout the month. He just kept pressing and processed my deal without Smart Pay. I still cannot believe we finally got the deal done and I have a new ’23 GV80 Prestige package thanks to Yaz Shull, Damian and Peter! Though it is so beautiful I’m afraid to drive it as I’m still traumatized from my accident and paranoid about other drivers! More

George made the buying process smooth from start to finish. He was always quick and kind in responding to all of our questions. Really happy with our purchase. finish. He was always quick and kind in responding to all of our questions. Really happy with our purchase. More

The service team is outstanding! The listen to the needs of the customers and make sure you are taken care of quickly and efficiently. Asia is my go to very knowledgeable about avail The listen to the needs of the customers and make sure you are taken care of quickly and efficiently. Asia is my go to very knowledgeable about available products and services. More

Angel, Nia, Chris, Phil, Peter, and Damion were wonderful! They all treated me beautifully! It was a pleasure to do business with them! wonderful! They all treated me beautifully! It was a pleasure to do business with them! More

Great service from Manager Chris Young and Salesperson Paul Marcus. Not only did they answer our questions but got us all the discounts we were eligible for, decreasing the price of our G80 by $2,000.00! Paul Marcus. Not only did they answer our questions but got us all the discounts we were eligible for, decreasing the price of our G80 by $2,000.00! AND...Paul was nice enough to Concierge our car to us. More

Enjoyed working with George as he was very up to date on the Genesis cars, knew much about each, and was very helpful to chose what I was looking for. the Genesis cars, knew much about each, and was very helpful to chose what I was looking for. More

This recent service visit was very good. My service advisor, Asia was terrific. I have complained in the past but this visit showed significant improvement My service advisor, Asia was terrific. I have complained in the past but this visit showed significant improvement More

Simply put, Genesis of Charlotte is definitely top tier. They truly care which spoke volumes! It was almost too good to be true! I was very pleased with the exceptional service I received today!! They truly care which spoke volumes! It was almost too good to be true! I was very pleased with the exceptional service I received today!! More

Asia handled perfectly. Quick turnaround. Gv80 continues to be the correct fit for all of us. Quick turnaround. Gv80 continues to be the correct fit for all of us. More

My car buying process was a breeze! I spoke to George on Friday and we got things rolling. I came in Saturday for about 1hr tops and I left off the lot with my car! Customer service was I spoke to George on Friday and we got things rolling. I came in Saturday for about 1hr tops and I left off the lot with my car! Customer service was great & I love my car! More