Genesis of Highland Park

So far no major problems. The car was taken on time as the scheduled appointment. The car was taken on time as the scheduled appointment. More

This is my 3rd Genesis from this dealership. They keep getting better and better, best customer satisfaction They keep getting better and better, best customer satisfaction More

Friendly, knowledgeable , and thorough. Also nice waiting area. On time with good results. Extra work done. Also nice waiting area. On time with good results. Extra work done. More

It was a good experience all around, and I appreciate the attention to timeliness by the service department attention to timeliness by the service department More

Kevin was great- did great job cleaning car afterwards. Completion time a little behind schedule Completion time a little behind schedule More

Paint repair was not completed. Waiting to hear back from service for scheduling to complete paint repair. Waiting to hear back from service for scheduling to complete paint repair. More

Compared to Pugi of Downers Grove and Genesis of Glenview , going to Genesis of Highland park was a breadth of fresh air. It was like going from no class to upper class service and that is what I expect from , going to Genesis of Highland park was a breadth of fresh air. It was like going from no class to upper class service and that is what I expect from Genesis. I am so happy and look forward to a long term relationship with Genesis of Highland Park. More

My experience with Genesis of Highland Park raised serious concerns about the dealership’s ethics and business practices — this was far more than a simple miscommunication or poor customer service. serious concerns about the dealership’s ethics and business practices — this was far more than a simple miscommunication or poor customer service. After test-driving a GV70, I confirmed my intent to purchase and was issued a bill of sale, which I immediately used to secure financing through my credit union. The next morning, I confirmed the purchase in writing, shared payment tracking information, and remained in close communication throughout the day. An appointment was scheduled to finalize the transaction. Despite this clear and documented intent to purchase — and no communication suggesting otherwise — the vehicle was sold to someone else before my scheduled appointment. I was later told that someone “tried to call me,” which is difficult to accept given that I was actively engaged with the dealership the entire day prior. As a result, I now have: • An active auto loan for a vehicle I do not own • A favorable interest rate that is now lost • A hard inquiry on my credit • Additional mileage and repair costs on my existing vehicle, which I was actively trying to replace This incident wasn’t isolated. I also had multiple confirmed appointments where vehicles were either off-site or in the shop — despite clear assurances that they would be available. These patterns point to a lack of internal accountability and a disregard for the customer’s time, trust, and financial situation. The dealership made no serious attempt to resolve the situation. This isn’t about rudeness or lack of friendliness — it’s about ethics, responsibility, and transparency. Unfortunately, those seem to be lacking here. More

🌟 Outstanding Genesis GV70 Buying Experience at Genesis of Highland Park! 🌟 I recently purchased a 2026 Genesis GV70 2.5T Sport Prestige AWD, and my experience at Genesis of Highland Park was absolutel of Highland Park! 🌟 I recently purchased a 2026 Genesis GV70 2.5T Sport Prestige AWD, and my experience at Genesis of Highland Park was absolutely top tier. I had a specific configuration in mind , and although it wasn’t readily available, Theresa went the extra mile by exploring regional and national inventory to help me track it down. I visited several Genesis dealerships during my search, but Highland Park truly stood out. From the moment I walked in, the atmosphere felt different — warmer, more personal, and refreshingly low-pressure. Theresa’s communication was exceptional: honest, informative, and always prompt. She patiently walked me through everything, including advanced features like Remote Smart Parking Assist and Highway Driving Assist, and explained financing options clearly. And let’s talk about the dealership itself — the modern glass building is absolutely stunning. The waiting lounge is bright, clean, and genuinely relaxing. One of my favorite parts? The huge glass wall overlooking the service bay, where you can see the technicians working on vehicles in real time. It’s a small touch that shows full transparency and reflects the trust-based experience they provide. If you're looking for a Genesis and want a team that combines deep product knowledge, genuine friendliness, and a premium showroom experience, I can’t recommend Genesis of Highland Park and Theresa enough. More

KEVIN AND HIS STAFF TOOK CARE OF MY SERVICE quickly and EASILY. I always enjoy GOING THERE EASILY. I always enjoy GOING THERE More