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Genesis of Naples

Naples, FL

4.6
85 Reviews

6780 Airport Rd N

Naples, FL

34109

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Showing 85 reviews

November 30, 2023

Arlington is an excellent sales person and person. He was very accommodating in every regard,with never any sales pressure. He knew every technical aspect of the vehicle purchased, it would do justic More

by Narekiantom
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Arlington, Michelle Leon
Nov 30, 2023 -

Genesis of Naples responded

We're delighted to know that Arlington provided you with such a positive experience at Genesis of Naples. We always strive for top-notch service and it's great to see our team living up to this! Thanks for the support. We'll be sure to pass on your kind words.

November 30, 2023

They have really tried to get my problems with my Genesis GV80 resolved but to date have been unsuccessful. Peter has been very accommodating but issue not resolved and vehicle has been towed into dealership More

by Rxdoc69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Nov 30, 2023 -

Genesis of Naples responded

I apologize for the ongoing issues you've had with your vehicle and thank you for your patience as we work towards resolving them as quickly as possible. All of us at Genesis of Naples, including Peter, are committed to getting you back on the road. If you'd like to discuss our plan of action or further options regarding vehicle replacements, please feel free to reach me using the contact I've provided below. Thank you, Joy Zellers-Rautenkranz Operations Manager (239) 325-1999 ext. 3231 genesismanager@gotamiami.com

November 25, 2023

Vinnie just wrapped up the sale of my 4th Genesis. As always, he was both humorous and all business. So pleased with my new Genesis and the master of ceremonies, Vinnie Incorvaia! Jack F More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vin Incorvaia
Nov 27, 2023 -

Genesis of Naples responded

Jack, it's great to know that Vinnie made your 4th Genesis purchase a memorable one! We're glad you had an enjoyable experience at Genesis of Naples. Enjoy the ride in your new car!

November 16, 2023

Peter Franks understood all the repair issues needed and reviewed with me how each one was remedied after the repairs. He was professional, friendly, thorough and efficient! More

by Dotti Keagy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Nov 16, 2023 -

Genesis of Naples responded

Dotti, it's great to know that Peter was able to help you understand the repair process at Genesis of Naples. We're glad his professionalism and efficiency made a positive impact on your experience!

October 31, 2023

Great sales experience! Rob was professional and responsive. Timely, yet thorough, vehicle overview. Modern administrative processes. Well done! More

by rwotri
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Oct 31, 2023 -

Genesis of Naples responded

We're glad to know you had a great sales experience with Rob at Genesis of Naples! We pride ourselves on our professionalism and efficiency. Thanks for the feedback, we appreciate it!

October 20, 2023

JC and the entire service department are an excellent team to their customers. It is one of the services from Genesis that would make me purchase another vehicle from this dealership , keep up the good More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC and the entire service department
Oct 20, 2023 -

Genesis of Naples responded

We're so glad to know that JC and our service department team at Genesis of Naples have provided you with excellent customer care. Your kind words are greatly appreciated, and we look forward to assisting you in the future!

October 18, 2023

It was easy to make an appointment. I received a Loaner Car without any extra paperwork. The Facility was Top Shelf and the entire staff was excellent. I do not think my experience coul More

by basil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Oct 18, 2023 -

Genesis of Naples responded

We're delighted to know your experience with Tamani at Genesis of Naples was top-notch! It's great that our team could provide you with excellent service and a seamless process. We appreciate the shout-out, and we look forward to serving you again in the future!

October 18, 2023

I have always had excellent experiences with Pawal and your workers. The people that greet you are also good More

by Nhojnelson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawal
Oct 18, 2023 -

Genesis of Naples responded

It's great to know that Pawal and our team at Genesis of Naples have consistently provided you with excellent service. We appreciate your kind words!

October 06, 2023

Our purchase “happened” because of your sales professional, Jennifer Jones. She was thorough, pleasant, and her follow up, exemplary! More

by Judeman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Oct 06, 2023 -

Genesis of Naples responded

Jude, we're so glad to know Jennifer provided you with such a positive experience at Genesis of Naples. We appreciate your feedback and hope you enjoy your new purchase! Drive safe!

October 04, 2023

My salesman Gary was very professional and answered my every question. He was especially helpful in explaining the settings and indicators on the dashboard. He came to my house to set the home link on m More

by Bulldog
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Oct 04, 2023 -

Genesis of Naples responded

We're elated to know that Gary was able to provide you with such a thorough and personalized service here at Genesis of Naples! We appreciate your kind words and we'll be sure to pass them along. Thank you for the stellar review!

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