Gerald Honda of Matteson

My service experience was entirely too long. My appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service area. Finally ar 2:50 I inquired why I was still waiting. The keys and paperwork were right there on the counter. What is the purpose of an appointment not to mention an oil change was $75.00. I guess for my time the agent gave me a $10.00 discount and a free oil change on my next visit. Waiting time was absolutely ridiculous!! More

I am so tired of car dealers and their finance partners. I am a hardship case—Chapter 7–so I realize I will be paying a much higher interest. These folks claim to be specialists, but what they don’t tell yo I am a hardship case—Chapter 7–so I realize I will be paying a much higher interest. These folks claim to be specialists, but what they don’t tell you is that there is a hidden fee on top of the exorbitant interest. Yes More

Vehicle Purchase Mr. Jason Salvatore was a fantastic Salesperson, who is a good and valuable asset to Gerald Honda of Matteson. He helped us with the purchase of our s Mr. Jason Salvatore was a fantastic Salesperson, who is a good and valuable asset to Gerald Honda of Matteson. He helped us with the purchase of our second SUV Honda with enthusiasm and utmost professionalism. He is charismatic, kind, and soft spoken. He was very knowledgeable about the vehicle of our interest and without staying too long in price negotiation, we were able to purchase the vehicle. Thank you Jason; we will be proud to refer friends and family members to you. More

Amazing sales experience! Jason, my primary salesperson, was warm, honest, and realistic. After test-driving two different cars, I settled on the 2019 Honda Accord Hybrid Tour Jason, my primary salesperson, was warm, honest, and realistic. After test-driving two different cars, I settled on the 2019 Honda Accord Hybrid Touring edition. Jason did not pressure me. He helped me to get into the car I wanted at a price I felt was fair. I would encourage everyone I know to work with Jason. More

Great Sales Experience My husband and I leased a 2020 Accord on 7/28/2020.Our salesmen was excellent!!His name is Jermaine Wood.He took very good care of us!!We would person My husband and I leased a 2020 Accord on 7/28/2020.Our salesmen was excellent!!His name is Jermaine Wood.He took very good care of us!!We would personally recommend him to anyone looking for a car at Gerald Honda in Matteson.He was professional and friendly.We appreciated his honesty as he guided us through the process.Keep up the good work Jermaine!!!Sincerely,Clyde and Cheryl More

Amazing Service Jermaine Wood did an amazing job from start to end on the purchase of my vehicle. OUTSTANDING SERVICE!!!!! Looking forward to the next purchase. THANK Jermaine Wood did an amazing job from start to end on the purchase of my vehicle. OUTSTANDING SERVICE!!!!! Looking forward to the next purchase. THANKS Jermaine More

Turned in a leased vehicle in November 2019, was hustled into a new lease. Paid a mileage overage fee that was never forwarded to the finance company. The finance manager Ash and general manager Vasko both into a new lease. Paid a mileage overage fee that was never forwarded to the finance company. The finance manager Ash and general manager Vasko both acknowledged the error and said they would make good on it. "A glitch in the ownership transition," they said. Never did correct, and stopped returning calls and e-mails. When I showed up to see him, Vasko blamed the previous owner, Planet Honda. When I contacted them was very rudely told that it was Vasko and Gerald's mistake. Neither of them can locate the paperwork. Obviously someone embezzled the payment during the ownership change and ditched the records. Worst, most dishonest customer service we have ever experienced, and now, we, who have spotless credit record, are disputing the debt with a collection agency. We have been Honda customers for 30 years, but no more. More

Extremely Shady Business Tactics My son came in to Planet Honda to purchase a used car. He told them up front that he had no credit and short time on the job but needed a vehicle. the My son came in to Planet Honda to purchase a used car. He told them up front that he had no credit and short time on the job but needed a vehicle. the sales person says "no problem" we specialize in situations like that. They first offered him a 2015 with high mileage and stated the note would be over $700.00 dollars a month. My son stated that he couldn't pay that much. They called in another sales man and he said he could get it down to $650.00, my son said that was still too much. Another salesman comes in "oh we can get it to $575.00", but he needs a bigger down payment, No my son says. Now, here comes the other two tag teams shady sales people "Ok, we can get it down to $500.00 but you have to get a bigger down payment and a co-signer. So, my son calls me to come in. When I arrived and after they run my credit, they said he had agreed to pay $594 for a 2015 Hyundai which my son stated he didn't agree to any price. I tell my son let's go somewhere else, as he had been pre-approved , and had a car picked out at the local Chevy dealer. Yet another salesman comes over and goes wait! we got the the car down to $400.00 which is in the ballpark of what your son wanted at first and this is our final offer. My son says Ok for the sake of time, I'll go with that. I say Ok. These what I'll term sleazebags had 2 different contracts because I looked in the folder when the other saleswoman left. I say to my son. this is not even the car or the interest rate that you asked for and they certainly didn't say this was the interest rate they were charging you. I tell my son lets go. By this time the sales manager runs after us. "Oh wait there's a misunderstanding. We weren't going to charge you this or that. We go back and forth. I tell my son I don't feel comfortable here as this seems to be the sleaziest car place I've ever dealt with. We leave. As we were leaving the general manager in the office calls the guy for our file. He looks at us and gets on the phone. After that, we went the next week to look at other vehicles. Now mind you my son had been approved at another major dealership, but I had to work, so I couldn't be there to look over the contract. This is why he went to a closer place to my job Planet Honda so that I could come and make sure everything was right. To date, my son has been blacklisted from all dealerships, even the one he was approved at before. Planet Honda has on my son's credit that he was turned down from buying a 2017 Honda even though they NEVER showed him a HONDA! The other dealerships won't let me even co-sign for him as I've done with all my other kids, I have good credit and these other dealerships will say "oh you are carrying too much credit. We can't help you. I ended up just paying cash for my son a car because of all the problems Planet caused! So, I believe these EVIL people at Planet Honda Blacklisted my son with all the banks because he wouldn't go for their shady tactics. PLEASE DO NOT PATRONIZE THIS DEALERSHIP! IN MY OPINION THEY ARE FIRST CLASS CROOKS AND SLEAZEBAGS! you've been warned! More

Honest, easy, The process was easy with honest, transparent pricing. Yessina and Dultan were friendly and courteous. No pressure or bush league sales tactics. I The process was easy with honest, transparent pricing. Yessina and Dultan were friendly and courteous. No pressure or bush league sales tactics. I highly recommended Planet Honda More

Great Experience! They were very reasonable and open to a fair negotiation. We got a really good deal. We are very happy with our purchase, and will recommend them to f They were very reasonable and open to a fair negotiation. We got a really good deal. We are very happy with our purchase, and will recommend them to friends and family. More