Gerald Honda of Matteson

I found Planet Honda when my air conditioner blew out in my 2004 CR-V. The service team is very friendly, understanding and works with me whenever any of my honda's need repair. I have 3 including an old d my 2004 CR-V. The service team is very friendly, understanding and works with me whenever any of my honda's need repair. I have 3 including an old del sol that has hard to get parts now, but they go above and beyond to make sure we are taken care of. Everyone at Planet Honda is friendly, not pushy whether you are getting repairs or shopping for a car. I have 3 children, 2 with disabilities and they have worked within my time constraints, budget and needs of my kids every time. I live a few miles from continental honda and I will pass them up and make the 30 mile drive to Planet Honda for parts, service or to get a new car. There is not a person there from sales to parts to service that doesn't make everyone feel welcome. They will answer any question you have and if they don't know the answer, they will find out. Special thanks to Tony, Mike, John and Bob for working out a great deal on my Honda Fit and a warranty that works best for us. Extra thank-yous to Ted and the service department for taking good care of my cars so my kids are safe and a shout out to parts for finding me the parts I need to restore the del sol! I was very lucky to find them when my ac blew out, they have been great to myself and the friends and family I have referred there. As a whole I don't think there is a friendlier honda dealer around. More

Experience on commitment to match the price of written quote was not good. The quote was competitive and dealership did not match as committed and i ended up wasting my time. quote was not good. The quote was competitive and dealership did not match as committed and i ended up wasting my time. More

I am 39 years old and thanks to God, I have been blessed to have at least 12 vehicles over my lifetime. I have worked with numerous dealerships from buying, service, repairs and more. Now, this is what prom to have at least 12 vehicles over my lifetime. I have worked with numerous dealerships from buying, service, repairs and more. Now, this is what promoted me to write about Rick Maack, he went over and beyond to help my 17 daughter and I in their service department with her 97 Honda Accord. He greeted us as we were leaving, I felt so comfortable talking to him about what her vehicle needed, he immediately stopped asked us to bring her car indoors. He was so amazing, he checked everything that we had mention. I was so amazed by Rick Maack a SERVICE MANAGER, not the SERVICER (that fixed cars); Rick took his time and worked on every little thing we mention. The main issue was that my daughter needed a new door handle. I had ordered the handle before working with Rick. Rick stopped, went to service repair and got a quote. He told us to personally contact him. Today, January 13, 2012 he went over and beyond to get my daughter’s fixed. Then, he noticed her windshield wiper was broken and got it fixed. Rick Maack in the service department is one of the most amazing people that I have met in this industry. He is a valued employee Planet Honda, he is one of their best customer care representatives. I hope that they acknowledge and value him. Planet Honda 5505 Auto Court Drive Matteson, IL 60443 More

I had an excellent experience at Planet Honda. Not only did they offer me a good price, but the time and attention that I received from Tom Hayden went far beyond my expectations. He answered all of my qu did they offer me a good price, but the time and attention that I received from Tom Hayden went far beyond my expectations. He answered all of my questions and made sure that I was totally comfortable with the car that I purchased. I would definately recommend this dealership to anyone interested in a Honda. More

Tom was very helpful and knowledgeable. If he was unsure of anything he would seek out the answer. He has continued to be a source of information to me. When I have called he has always returned my calls of anything he would seek out the answer. He has continued to be a source of information to me. When I have called he has always returned my calls in a timely manner. More

My salesperson Art Norvell was every informative, pleasant and made me feel that he was there for my needs and was not pushy. I was very pleased. pleasant and made me feel that he was there for my needs and was not pushy. I was very pleased. More

Told friendly salesman my total monthly budget for car(including price/tax/fees etc.)and he met it on the floor, but didn't tell me that when I went into the finance office, a bunch of other additiona car(including price/tax/fees etc.)and he met it on the floor, but didn't tell me that when I went into the finance office, a bunch of other additional charges would apply going over budget by $50/month. After purchase, noticed engine revving on an approximate 30 second interval and 6-7 mpg drop mileage. Car wasn't doing it when I brought it in, told to return when it was. So, a few weeks later I did. Had to check-in and wait for a service technician to explain that when the defrost is on, the AC condenser kicks in, which is what I was hearing. Front desk service personnel should have been able to answer that question since it is a standard operating design on their vehicles and I'm sure I'm not the first customer to ask, as after reading the owner's manual front to back, this condition is highlighted. Complimentary car wash is poor. Unless you don't mind driving around in a car with huge blotches of dirt where they missed. $140 accessory floor mats require cutting a hole in the floor carpet and parts to hold in place. Mats for rear don't fit correctly. Mats do not hold water from snow melt well. Better off getting mats elsewhere. Warranty is only three year, 36,000 mile so you almost have to purchase some type of extension package, which they nail you on in the finance office, instead of on the sales floor. More

My family was treated like family---low pressure---the staff spent time with us to make sure we had the right vehichle for our needs. I was also impressed with the finance department--the paperwork was f staff spent time with us to make sure we had the right vehichle for our needs. I was also impressed with the finance department--the paperwork was fast and easy! We were also given a tour of the facility. More

I was upset to learn that my accord with 18,000 miles needed rear brakes already. I know it wasn't the dealers fault that Honda had a poor rear brake pad. Our service advisor Rick took the time and sat d needed rear brakes already. I know it wasn't the dealers fault that Honda had a poor rear brake pad. Our service advisor Rick took the time and sat down with us and explained why it happened and what he was going to do to fix it. All the years i have had Honda's and gone to other dealers i have never had any one seem like they really cared that i was upset and really make an effort to listen the way he did and work to fix it. I had to pay $300 to repair the rear brakes but it was worth it. Rick made sure i had extra copies of the paper work for the class action suit when i was there to pick up the car. He also took the time to show me how to fillout the form for it. Planet Honda will have me comming back there from now on. Thanks again for the great service. More

We bought our Honda from a different dealership and had horrible experience with their service department. So, I took a chance and made an appointment with Planet Honda. From the moment I called Planet H horrible experience with their service department. So, I took a chance and made an appointment with Planet Honda. From the moment I called Planet Honda, I knew this would be a different experience. The gal on the phone told me exactly what to expect when I brought my van in, in the morning. Rick, in service, greeted me and listened. Let me repeat -- HE LISTENED. He then explained everything to me. He called a few times within the same day to explain what was going on. He was truly on my side. I cannot say enough nice things. Amazing experience and if/when we buy another Honda....it will be from Planet Honda. More