Gerald Kia of Naperville

Bought and serviced our Kia from this dealer and all was positive until the last couple of visits for service. Had the steering column and spark plugs replaced. Tech ended up damaging a vacuum line which ma positive until the last couple of visits for service. Had the steering column and spark plugs replaced. Tech ended up damaging a vacuum line which made the brake pedal stiff when starting and the car was out of alignment. Brought the car back to get the stiff brake pedal and alignment fixed and was lied to my face stating the car drives straight and the stiff brake pedal was normal even stating in the report the vacuum lines were checked. While troubleshooting the firm brake pedal, I found a cracked vacuum hose and replaced it which solved the firm brake pedal. Brought the car to another Kia dealer which actually put the car on the alignment rack and found the front toe and camber way out of alignment. These are the same people that serviced the car for years in which I gave 5-star service cause they deserved it, but then seem to flip a switch when they no longer want your business. More

Tried calling the dealership today to inquire about purchasing our six new Kia. Sales person Carlos answered the phone and barely gave me a time of day and when I was trying to ask questions just told purchasing our six new Kia. Sales person Carlos answered the phone and barely gave me a time of day and when I was trying to ask questions just told me have a great day and hung up the phone on me without even answering anything. I was told this was supposed to be a good dealership to go to. It sad that every Kia dealership I have gone to this year is nothing but horrible service and for someone who is looking to be a six time Kia owner it looks like I will be searching other brands. They obviously don’t care about their customers it’s all about money and not customer satisfaction or even respect. As a retail store manager of a large corporation store, if I ever had any Employee be that disrespectful on the phone or in person to anyone they wouldn’t have a job more than two minutes. More

The dealership is not trustworthy in my experience & lacks honest & upfront pricing. They’re taking advantage of the low inventory & being dishonest about pricing in my experience. Look out for the man lacks honest & upfront pricing. They’re taking advantage of the low inventory & being dishonest about pricing in my experience. Look out for the manager/s to pull a fast one!! More

Disappointing sales tactics! Received an online estimate for a lease on their website with specific VIN# & sale price as advertised for abt $452/month. Set up an appt for a test drive & when I got there I w for a lease on their website with specific VIN# & sale price as advertised for abt $452/month. Set up an appt for a test drive & when I got there I was told $700/month PERIOD (same vehicle, lease price went up by over 50% above their quote!!) No showing, No test drive? You need to AGREE to the price gouging even before looking at the vehicle?! Company authorized dealership but cut rate, used car place sales tactics! More

Quentin was great to work with and helped us find the perfect car at a price we could afford. He was friendly, extremely knowledgeable, and didn't make us feel pressured. In the pandemic with the chip perfect car at a price we could afford. He was friendly, extremely knowledgeable, and didn't make us feel pressured. In the pandemic with the chip shortage and supply issues, we definitely got a very good deal here for the current market (did a lot of research on this). Gerald also has a lifetime powertrain warranty past the manufacturer's warranty, which is pretty cool! More

Quentin and John were absolutely wonderful to work with! Had a glitch and John took care of it in the long run for me. Plus he apologized and it was from the heart you could tell. I was very impressed with Had a glitch and John took care of it in the long run for me. Plus he apologized and it was from the heart you could tell. I was very impressed with everyone at the dealership from Quinton, John and to Chris! More

Quentin was a great person to work with. He was attentive and knew his material. and knew his material. More

Quentin Stanley was the best from beginning to the end. Great working with him. We will definitely recommend Q and Gerald dealership to our family and friends Great working with him. We will definitely recommend Q and Gerald dealership to our family and friends More

Dishonest and unreliable. Incompetent service department. Horrible customer service. AVOID Horrible customer service. AVOID More

I sent an email to Quentin explaining that I just wanted to test drive the Carnival to see if I even liked it. I was able to come in later that day. His entire demeanor was so warm and friendly. He definite to test drive the Carnival to see if I even liked it. I was able to come in later that day. His entire demeanor was so warm and friendly. He definitely knew what he was talking about, showed me all the different seat configurations and was able to speak to all the add-ons as the models increase. When I finished the test drive, he explained what next steps would look like if this was the car we wanted to go with, but was never pushy in anyway. Such a nice change from the "typical" car salesperson. If this is the car we chose to go with, we will 100% come back and give Quentin our business. More