Gerald Kia of Naperville

This is a good dealership. The service department is great. Teresa and Dave are professional and friendly and talking to Teresa is like talking to a friend! Quentin our salesman came highly recommended. great. Teresa and Dave are professional and friendly and talking to Teresa is like talking to a friend! Quentin our salesman came highly recommended. He was honest and straight forward and not at all pushy. The only reason I am giving the dealership 4 stars is due to the thousands of dollars they marked the 2022 Seltos up beyond the sticker price! During the pandemic I consider this price gauging and greediness. I did buy the car because they only had one in the color I wanted, but on reflection (even though I love the car)I wish I had walked away! Just found out that the lien holder on my contract was incorrect. I received an email from the correct bank about the loan. I then had to call the finance department to confirm the correct bank and then call my insurance company to change the lien holder. Not good!!! More

I’ve never bought a new car. My expertise is in car buying is mainly in cash cars and deals on someone’s marketplace, so when I decided to get a brand new car I intended to go to the right dealer and b buying is mainly in cash cars and deals on someone’s marketplace, so when I decided to get a brand new car I intended to go to the right dealer and buy a car for the right price. Nothing could have compared to the amazing customer service I received at Gerald Kia. From the initial contact to the final signature I was treated like a VIP. My salesman Quentin was one of the most helpful and friendliest salespersons I had ever encountered and I appreciate him for making my decision to buy my 2021 Kia Seltos a no brainer. On the test drive he was very comforting and gave me a run down of all the features and how to operate some of the newer tech I was unaccustomed to. Q was honest and did his best to get me the best deal but in the end I used my pre-qualification from Capital one as it was the best bang for my buck at the time. I know for a fact that I will visit this dealership just to experience that level of customer service again-in addition to the free car washes of course. Thank you so much Q! More

Quentin Stanley was great to work with. The car that I showed up to see was being test driven and then sold and I was so disappointed. Quentin, went above and beyond to provide me with other viable optio showed up to see was being test driven and then sold and I was so disappointed. Quentin, went above and beyond to provide me with other viable options, even requesting to have another car for a Gerald dealership in another town brought over first thing in the morning for me to see. However, Quentin sent me pictures of the things about that car that he knew I would not be happy with before I took the time to come back to the dealership. I really appreciated him being up front and honest with me and considerate of my time. But then he went back to the drawing board searching for other cars that would fit my criteria of what I was looking for and he found it! He made the paperwork process easy and quick and before I knew it, I was on the road with a car for my daughter. More

From the time I walked in the door until the time I left with my brand new Kia Sportage my experience was fabulous. As a single woman, I was hesitant on purchasing a new car by myself, but once I met Quenti with my brand new Kia Sportage my experience was fabulous. As a single woman, I was hesitant on purchasing a new car by myself, but once I met Quentin Stanley, I was totally at ease. Quentin was by rock during my new vehicle search, he was attentive to all of my concerns. If I had a question, Quentin had the answer, he even went as far as calculating the size of my old car and compared it to the size of the Kia Sportage so I could rest assured that it would fit in my garage. (And it did…silly me). Through the entire experience I truly felt that Quentin had my best interest in mind, I didn’t feel like it was just about him making the sale! I would recommend anyone to go to Gerald Kia and ask for Quintin Stanley!! More

Great dealership! Sales associate Quentin Stanley, made the process very smooth and easy. His friendly personality, expertise & willingness to assist, and extra patience helped my son, who was purchasing h the process very smooth and easy. His friendly personality, expertise & willingness to assist, and extra patience helped my son, who was purchasing his first vehicle, feel very comfortable during the entire process. My son had a unique situation that required some creativity on the dealership’s side to get the deal approved ASAP, and they did not disappoint. My family has purchased 2 vehicles from Gerald Kia in Naperville and each time Quentin was our sales associate. We are customers for life! More

Salesman Quentin Stanley and Manager John Smith are top notch men in this business. They made me feel comfortable with my buy and choices by walking me through everything and answering any questions I had. notch men in this business. They made me feel comfortable with my buy and choices by walking me through everything and answering any questions I had. They made me feel like they had my best interest in mind vs trying to just make a sale. Very personable and honest people, I would recommend anyone to come in to buy with them. More

Quentin Stanley was the gentleman who helped us find our suv to lease. He was very patient and kind and not pushy at all. Made the car buying/leasing experience a pleasure (which is saying a lot). The ent suv to lease. He was very patient and kind and not pushy at all. Made the car buying/leasing experience a pleasure (which is saying a lot). The entire process was very straightforward and easy. John Smith in financing was also very professional and helped us understand the financial transaction. More

I was in need of a new SUV and coming to Gerald Kia was a great experience. With the help of Quentin Stanley, I was able to purchase a brand new 2021 SUV. The facility was very clean and all of the employees great experience. With the help of Quentin Stanley, I was able to purchase a brand new 2021 SUV. The facility was very clean and all of the employees are very professional, friendly and make you feel at home. I'm so thankful for my new truck. More

Got in touch with them about trading in my vehicle for a new car told them up front about credit challenges got appraisal on current car was told by the finance manager that he could make it work to come ba new car told them up front about credit challenges got appraisal on current car was told by the finance manager that he could make it work to come back the next day when they get the car I was interested in from another dealership went back the next day started the whole process with credit application they asked about a few things that were on credit report we explained it to them they asked for proof of what we were saying gave them that was told to come back that it’s gonna take time to get the approval salesman and manager says he got the approval with more money down called the salesman back to let him know we would be coming in that evening with the money he says ok later on he text me and says that the deal is a no go because of the same issue they asked proof of and that this decision came from another finance manger that we were not even working with so first they got the approval. Then at last minute they don’t too many unanswered questions. More

As a single woman I usually cringe at the thought of going to a dealership. My experience with Gerald Kia has changed my mind on that. I was treated with respect the minute I walked in. I didn’t get the going to a dealership. My experience with Gerald Kia has changed my mind on that. I was treated with respect the minute I walked in. I didn’t get the feeling that they were trying to take advantage of me. I looked at many cars and I was never once rushed or made to feel like I should hurry up and make a decision. When it came to financing Anthony, the General Manager, was AMAZING! He is genuinely a nice person. He didn’t pressure me or push something I couldn't afford . He took the time to listen to me about how much I wanted to spend and what I wanted my payment to be. He made it happen and I couldn’t be happier! My experience was a great one and when I need another car I’ll go back to them. More