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Gerald Subaru of Naperville - Service Center

Naperville, IL

4.1
91 Reviews

91 Reviews of Gerald Subaru of Naperville - Service Center

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September 30, 2020

Collin and Donna were great. They both listened to my concerns and showed genuine interest in finding solutions. Serviced both of our Outbacks today. Cars were delivered before promised. I understood wha More

by CMankunas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Tran
Oct 02, 2020 -

Gerald Subaru of Naperville responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 30, 2020

Neat clean service 👍 Collin Miranda took care of us got loaner called letting us know how things were going till finished great guy polite knowledgeable in car and tires car fixed great 😀 price ok also More

by mblababy53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Collin. Please let us know if we can ever help you in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 29, 2020

Colin M. is our go to guy when we need our car serviced. He shows genuine concern and attention to our needs for service. He's a great asset to the Dealership an Service department. More

by Lmkkb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2020 -

Gerald Subaru of Naperville responded

We loved reading this review! Happy customers are our aim, and it appears Colin really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 29, 2020

Collin was great for this service appointment. He explained what to expect, and we were comfortable with it. Since it was going to take a while, we went to get some food. He contacted us when it was More

by Digzen.il
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Gerald Subaru of Naperville responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 28, 2020

I am never disappointed with the routine service I receive at Gerald Subaru. Collin is friendly, honest and very knowledgeable. Great work Collin. Thank you! More

by Linda Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional words. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 24, 2020

This is our fourth subaru purchased at Gerald Subaru so needless to say we are very pleased with this dealership. Collin Miranda has been exemplary at taking care of our service. He answers all questions a More

by rjr2241 Ray Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 24, 2020

Collin was awesome!!! He made my service visit painless. I use to go to Grand Subaru but Collin and Gerald has my business for life!!!! More

by Scotts totts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 24, 2020

Collin is the best in the service department and the only one we trust for service. Thanks so much for always helping us out with our cars. More

by colorfulforever1108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 23, 2020

My service advisor was Collin M. What a wonderful experience. Collin was so helpful and took the time to answer all my questions I had. He was professional and knowledgeable. Very nice young man. He’ More

by Vicky Kancherlapalli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Gerald Subaru of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 22, 2020

Collin Miranda is the best! He has been my service advisor several times and never fails to provide the best service and advice. He answers all my "dumb" questions with patience and clarity, never ma More

by SueR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville