Collin Miranda

General Manager - Nino McMorris, From an EOF veteran and loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal cust loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal customer. It will come as no surprise when you respond to this review with the same arrogance you displayed in the Gerald Subaru office less than 24 hours ago. Designated as “leader” of an exclusively customer centric business, never have I met a more incompetent, disrespectful, patronizing, out of touch, arrogant, and self-absorbed manager. It’s apparent that my age was enough justification in your brain to treat me as though my problems were not worth your time. 5600 dollars. 5600 dollars is what I was forced to pay for damage that was mutually agreed was not my fault. 5600 dollars of revenue in your pocket and you couldn’t even communicate your appreciation for my business. In fact, you patronized me by calling me “bud”, and “buddy” even after I told you my name, and expressed my dissatisfaction with your pet names. Don’t worry, I don’t take it personally. I don’t take it personally because it’s a clear indicator of your character and unfitting role as a leader. The shoes are too big Nino, they don’t fit. Find a job where you can treat people terribly and get away with it because a customer should never be treated the way you treated me. As the other dissatisfied customer behind me said, “you’d think you’re paying me”. Surprise though, it doesn’t stop there. I paid the 5600 dollars and drove off the lot unsatisfied with the vehicle you just “fixed”. 5 miles down the road the oil pressure light turned on. Mind you, this is what the car was IN THE SHOP FOR. Of course though Nino, after returning 20 minutes later with the car that had just been in the shop for 2 months, and after you treating me like an undeserving customer, you still could not muster up the humility to apologize for an improper fix and wasting my time. Your pride was more important, which is actually kind of the story today. In a business that is supposed to put the customer first, the leader of the building finds it more important to walk out with his pride intact than take care of the customer. And trust me, it’s clearly reflected by the attitude of everyone else in the building. From one leader to another, the behavior you’ve displayed will continue to roll downhill and eventually it will get to the people that deal with customers everyday. Under your leadership, this building will lose its loyal customer base, if not already. Certainly though, it has lost mine. Rest assured, you are not done with me, as I am not with you. This wrong will be righted. To end on a good note, and completely unrelated to your inability as a leader, you have one good thing going for you and it’s Rudy Burkhalter. If you lose him you lose a majority of your customer base. You better hold him close and take care of him because if he ever left, so would every ounce of loyalty in your establishment. Respectfully, 27 year old idiot, and not-so-proud owner of a Subaru. More

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I did not like the 3 hour negation process:1) Based on I did not like the 3 hour negation process: 1) Based on the Subaru website, I was supposed to get a guaranteed trade-in of $18,750 for my 2018 Outbac I did not like the 3 hour negation process: 1) Based on the Subaru website, I was supposed to get a guaranteed trade-in of $18,750 for my 2018 Outback but I was low-balled at $14,000 for 3 hours 2) I was told by GM that APR was about 2% but ended up being 3.48% costing me $1200-$1300 more 3) I ended up paying a line item of $1000 (started at $1500) over MSRP 4) I overpaid paid $999 in a markup protection package for nitrogen gas and some door guards More

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Just serviced my outback. Fantastic experience from start to finish. Make sure you go see Rudy in service, he is the true MVP. Could not be happier with my experience to finish. Make sure you go see Rudy in service, he is the true MVP. Could not be happier with my experience More

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Collin was the best! Super friendly, very helpful when I had a question....We love Gerald Subaru! We will always come to Gerald for our service needs!! had a question....We love Gerald Subaru! We will always come to Gerald for our service needs!! More

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I arrived at the dealership without a scheduled appointment. Collin was very friendly and professional . Collin provided a well-detailed and prioritized list of service needs and was able to servic appointment. Collin was very friendly and professional . Collin provided a well-detailed and prioritized list of service needs and was able to service my vehicle the same day. More

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Collin kept me in sync the entire time they were diagnosing my car issues and repair. I hope I can get him for every visit. A+ guy! diagnosing my car issues and repair. I hope I can get him for every visit. A+ guy! More

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Bought my Forester in 2012 and have always received the best of service from Collin and Gerald Subaru. They stand behind their service & guarantees. Collin is the best service advisor I've ever had the ple best of service from Collin and Gerald Subaru. They stand behind their service & guarantees. Collin is the best service advisor I've ever had the pleasure of working with! More

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I have been getting my 2013 Subaru Impreza serviced here for the past eight years. The whole service staff is wonderful and great, but the one person that really goes out of his way to take care of me is Co for the past eight years. The whole service staff is wonderful and great, but the one person that really goes out of his way to take care of me is Collin, he always takes his time and makes sure I get the proper service done for my Subie Thanks Collin your the best ! More

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I have been going to Gerald Subaru since 2016 after I received a recommendation from a friend who took his Subaru there for service. He recommended Collin Miranda. Collin has been my Service Advisor ever received a recommendation from a friend who took his Subaru there for service. He recommended Collin Miranda. Collin has been my Service Advisor ever since then. He is professional and is extremely knowledgeable. He always make sure to explain in detail what is needed and answers all questions professionally. Everyone at the dealership is friendly and helpful. The waiting room is comfortable and cleaned regularly. The Service Dept. always exceeds my expectations. Thank you for the great and dependable service. More

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Clean, efficient and accommodating dealership. Service department, especially Collin Miranda, Service Writer, is great person to talk with as well as handle/resolve service questions. department, especially Collin Miranda, Service Writer, is great person to talk with as well as handle/resolve service questions. More

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