Gerald Subaru of Naperville - Service Center

Purchased a hood protector for my new Subaru and had it installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - everyone I saw, Trish, the Advisor I worked with, my Salesman, Ehab, who saw my waiting and came over to say hello, Nino their General Manager who sits in the main lobby (never saw that at the Honda dealerships I used) and is very approachable all the way down to the person who keeps the service reception area clean (who offered to check on my Forester while I was waiting) - all friendly and helpful. The only negative, that I noted below, was the price. It was just over $150.00 to install the part (the part itself was just over $100.00 which I thought was very reasonable) - which seems a bit pricey and there was a $16.00 shop charge - it was 6 clips and 6 screws to attach the hood protector. I understand the importance of Subaru parts and quality trained staff, but the installation and shop charges seemed excessive. I still love this dealership and am looking forward to having my vehicle serviced in the future (I purchased the pre-paid maintenance plan and got a great deal for the first 36,000 miles). Mike More

Always get my Outback serviced at Gerald Subaru. Rudy Burkhalter has always been very professional and thorough in explaining work done on my vehicle. Highly recommend asking for Rudy when it's time to s Burkhalter has always been very professional and thorough in explaining work done on my vehicle. Highly recommend asking for Rudy when it's time to service your vehicle. More

Just serviced my outback. Fantastic experience from start to finish. Make sure you go see Rudy in service, he is the true MVP. Could not be happier with my experience to finish. Make sure you go see Rudy in service, he is the true MVP. Could not be happier with my experience More

Collin kept me in sync the entire time they were diagnosing my car issues and repair. I hope I can get him for every visit. A+ guy! diagnosing my car issues and repair. I hope I can get him for every visit. A+ guy! More

Trish did an outstanding job helping facilitate the scheduled maintenance for my STI S209. Despite not having a scheduled appointment they were able to work my request into their schedule and kindly pr scheduled maintenance for my STI S209. Despite not having a scheduled appointment they were able to work my request into their schedule and kindly provided transport for me to pick up the car when the work was completed. I will be reaching out to Gerald Subaru for my future preventative maintenance needs and recommend that you consider them as well. Thanks again to both Trish and the Gerald Subaru technician Joseph Devitt. More

Bought my Forester in 2012 and have always received the best of service from Collin and Gerald Subaru. They stand behind their service & guarantees. Collin is the best service advisor I've ever had the ple best of service from Collin and Gerald Subaru. They stand behind their service & guarantees. Collin is the best service advisor I've ever had the pleasure of working with! More

I have been getting my 2013 Subaru Impreza serviced here for the past eight years. The whole service staff is wonderful and great, but the one person that really goes out of his way to take care of me is Co for the past eight years. The whole service staff is wonderful and great, but the one person that really goes out of his way to take care of me is Collin, he always takes his time and makes sure I get the proper service done for my Subie Thanks Collin your the best ! More

I have been going to Gerald Subaru since 2016 after I received a recommendation from a friend who took his Subaru there for service. He recommended Collin Miranda. Collin has been my Service Advisor ever received a recommendation from a friend who took his Subaru there for service. He recommended Collin Miranda. Collin has been my Service Advisor ever since then. He is professional and is extremely knowledgeable. He always make sure to explain in detail what is needed and answers all questions professionally. Everyone at the dealership is friendly and helpful. The waiting room is comfortable and cleaned regularly. The Service Dept. always exceeds my expectations. Thank you for the great and dependable service. More

I think Collin Miranda has been my Service Advisor for more than 10 years. He is great! He is always very professional, thorough, friendly, and patient. He gives honest advice on service and is easy to more than 10 years. He is great! He is always very professional, thorough, friendly, and patient. He gives honest advice on service and is easy to talk with. He also remembers his customers' preferences. I am still grateful for how he reserved a loaner for me last year that was exactly the same as the Crosstrek I drive (even being white!) because he remembered I was uncomfortable driving larger cars. I always call Collin when I need to have service done, but I'd like to add that I have been very happy with all the personnel in the Gerald Subaru Service Dept. More

Clean, efficient and accommodating dealership. Service department, especially Collin Miranda, Service Writer, is great person to talk with as well as handle/resolve service questions. department, especially Collin Miranda, Service Writer, is great person to talk with as well as handle/resolve service questions. More