Germain BMW of Naples

Adrian Pena is a pleasure to work with. Every time I have worked with him he keeps me informed and is sensitive to fact that I am on a tight schedule. I could not have had a better experience thanks to Adria worked with him he keeps me informed and is sensitive to fact that I am on a tight schedule. I could not have had a better experience thanks to Adrian for going the extra mile! More

Rhoel Gray Was very professional, knowledgeable and easy to work with. I am very happy with the overall experience I had with Germain BMW service department to work with. I am very happy with the overall experience I had with Germain BMW service department More

Rhoel Gray took excellent care of me and my new x5. He kept me informed and solved my problem as quickly as possible. He really was extra pleasant and explained everything that was going with the car. I w kept me informed and solved my problem as quickly as possible. He really was extra pleasant and explained everything that was going with the car. I will definitely ask for Rhoel next time I bring my car in. Thank you Rhoel I appreciate your great Customer service! More

Adrian Pena went above and beyond to make our service experience wonderful! He really took the time to go the extra mile to make us happy. experience wonderful! He really took the time to go the extra mile to make us happy. More

George Donovan did an outstanding job of communicating with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine th with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine that the issue was covered under warranty. I appreciated George’s attention to detail and his promptness in returning my calls. I found George to be very knowledgeable and very professional in providing Customer Service. More

Chuck Griffith takes excellent care of my X5e. He is a great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams More

Charles Griffith always takes care of my car and me. I have a spa and found that my one tire was always lower than the other tires and I called Chuck. He asked if I could bring it in and he will see what have a spa and found that my one tire was always lower than the other tires and I called Chuck. He asked if I could bring it in and he will see what is wrong. I told him that I didn't know I had the problem and had no one to open my spa so I had to go to the spa. He told me to call him when I got to the spa and he would have someone pick my car up and he had the tires in stock if I had something wrong with the tire. Yes there was something wrong - a nail in the side of the tire. So they replaced the tire and returned my car to me without me ever leaving the spa. (I have new people and they don't know how to work the computer program yet.) I am very happy with Chuck as my service advisor. More

Moises Marante always does a 5 star job! He is always ready to help with whatever my car needs are and always with a smile! ready to help with whatever my car needs are and always with a smile! More

Everyone at Germain BMW was great. From the greeters outside,the techs and Rhoel Gray,our advisor. He explained everything that was going to be done and the cost beforehand, so there were no surprises. outside,the techs and Rhoel Gray,our advisor. He explained everything that was going to be done and the cost beforehand, so there were no surprises. More

Derrick was a friendly, personable yet completely professional sales associate. He listened to me and steered me to my first BMW purchase.He was great! professional sales associate. He listened to me and steered me to my first BMW purchase.He was great! More