Germain BMW of Naples

Excellent Same Day Service When a warning light flashed on while driving, I contacted Adrian Pena in Customer Service, who suggested I bring the car in right away. When I arrive When a warning light flashed on while driving, I contacted Adrian Pena in Customer Service, who suggested I bring the car in right away. When I arrived, Adrian had already arranged for their free shuttle service to take me home, as well as pick me up once the necessary repairs were completed. Service at Germain BMW is always outstanding, and Adrian is a pleasure to work with. More

Chick has been my service advisor for a number of years. His approach to customers in the form of communication skills, honesty, and responsiveness is excellent. I continue to recommend Chuck to others. He His approach to customers in the form of communication skills, honesty, and responsiveness is excellent. I continue to recommend Chuck to others. He is a tremendous representative of GermaonnBMW! Bob Updaw More

Like dealing with a friend Having been to a number of BMW dealerships over the years and in numerous city’s I must say they should make this one the model the rest of them shoul Having been to a number of BMW dealerships over the years and in numerous city’s I must say they should make this one the model the rest of them should follow. Naturally the vehicle I wanted to test drive was displayed on the showroom floor. But in a matter of minutes the car was out front ready to test drive. What a pleasant experience. More

Was very pleased with the service we received and found George Donovan to be very personable and kept us informed about the status of our vehicle. George Donovan to be very personable and kept us informed about the status of our vehicle. More

Adrian Pena was a great help on a holiday road trip when three fault lights came on after a fuel stop Adrian got us into service and back on the road in a coupe of hours three fault lights came on after a fuel stop Adrian got us into service and back on the road in a coupe of hours More

Outstanding sales associate John JJ Joseph was a knowledgeable and professional salesperson. I would recommend him without reservation. Unfortunately the overall experience was John JJ Joseph was a knowledgeable and professional salesperson. I would recommend him without reservation. Unfortunately the overall experience was marred by the finance dept presenting an incorrect contract. On a positive note, the issue was easily resolved. More

Pleasant Experience It was a pleasant experience at Germain BMW. Alex Pope was attentive and knowledgeable. He worked to get Mechanics the deal I was looking for and hel It was a pleasant experience at Germain BMW. Alex Pope was attentive and knowledgeable. He worked to get Mechanics the deal I was looking for and helped facilitate the process once the deal was struck. More

Another Good Experience I just completed my second purchase in three years from Germain BMW. My sales person, Daron Lynn, was awesome. He was very tolerant and not at all pus I just completed my second purchase in three years from Germain BMW. My sales person, Daron Lynn, was awesome. He was very tolerant and not at all pushy when I was trying to make a final decision! More

Dave Brown, our Client Advisor, was fantastic. He was low key - absolutely no pressure. He has complete knowledge of the car. He is highly recommended. key - absolutely no pressure. He has complete knowledge of the car. He is highly recommended. More

Terrific experience with Peter Martin and Rhoel Gray. Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we did not detect. Peter referred us to Rhoel Gray who met with us promptly, addressed our need for replacement of the cracked tail light, ordered the part and called us straight away to schedule the repair for the very next day. He was courteous and very professional. Peter and Rhoel are great credits to the dealership for sure. More