Germain BMW of Naples

Professional, class act! My experience with Germain has always been superb! They always stay true to their promises and always go out of their way to make sure that I am plea My experience with Germain has always been superb! They always stay true to their promises and always go out of their way to make sure that I am pleased. They take great care of their customers., I live in Cape Coral and purchased my car at Germain and service it there as well because they are truly the 5 star! More

Engine service light I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me t I called Rhoel Gray, the service adviser at Germain in Naples that has been overseeing service and repair of my BMW for some time now. He invited me to drop off my car the same afternoon and have a loaner car ready. One day later the car was ready. I work full time in Naples, having this prompt service is very important to me. More

Exceptional service from Germain BMW and George Donovan Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BM Exceptional service from Germain BMW and particularly from George Donavan, my service manager for the last few years keep me extremely loyal to the BMW brand. George Donavan is the best I’ve experienced in over 50 years of luxury car ownership. More

Moises Marante Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economicall Simply the "best of the best". He takes the time to listen &formulate a plan of action that solves the mystery that is both efficient and economically feasible for the client. More

Excellent & Fair I had a chance to perform some background check on the car I was looking at before I sat down to talk about purchasing. I also returned on three occas I had a chance to perform some background check on the car I was looking at before I sat down to talk about purchasing. I also returned on three occasions to road test the car before sitting down with the sales associate. The associates presentation was personable and professional and not your typical sales pitchy. We had engaging conversation about many things which lead to the car. The price was right, the terms were acceptable and the upsell items recommended has saved me a lot of money and keeps my car protected during my ownership with some being transferable and lending to maintain value at a point of resale when reached. Thank you Germain BMW CPO More

High standards and focus on customer satisfaction I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donava I own two BMW vehicles that I purchased from another local BMW dealer. I moved my service business to Germain because of service advisor George Donavan. I worked with George when he was at Germain Honda and he is the reason I brought my business to Germain BMW. George is very knowledgable, easy to work with and he works hard to ensure that specific requests and inquiries are addressed. More

top notch dealership In February of 2018 I bought a pre-owned 328i convertible from Germain BMW. The car was immaculate and the service, sales and dealership was top notch In February of 2018 I bought a pre-owned 328i convertible from Germain BMW. The car was immaculate and the service, sales and dealership was top notch. this year, August 2019, I went back and purchased a 2017 X3 and again all aspects of dealing with the dealership were flawless. A day after I took the X3 home, my tire developed a leak and I took the car back to Germain and they found the tire had a nail in it. No questions asked by the dealership. They gave me a new tire and I was on my way. I dealt with JJ for the 328i and I Mike Schmidt helped me with buying the X3. Would definitely buy another car from Germain BMW and highly recommend them. More

Showed patience with us though our decision process We knew we wanted a car for our Florida home but didn't know exactly what we wanted (other than a light color and a sun roof). We just showed up at t We knew we wanted a car for our Florida home but didn't know exactly what we wanted (other than a light color and a sun roof). We just showed up at the dealership on several occasions to see what was on the lot; JJ was always receptive and didn't try to push us for a decision. He was very knowledgeable on all the different cars and went to extremes to get answers to our questions. I felt very comfortable with JJ; we was very patient and helpful. More

Seamless Transaction I had a great experience at Germain BMW. They have a superb inventory, which will accommodate anyone looking to buy a vehicle. JJ was very helpful in I had a great experience at Germain BMW. They have a superb inventory, which will accommodate anyone looking to buy a vehicle. JJ was very helpful in explaining all the features of our new car. Thanks so much! More

Customer Service is Supreme Zech Nicome worked with me through every step of buying my new BMW 440xi, including; a fabulous test drive, putting the deal together, assisting to un Zech Nicome worked with me through every step of buying my new BMW 440xi, including; a fabulous test drive, putting the deal together, assisting to unlock my locked credit, checking in as I waited for delivery, and following up with phone calls. He even set up a home appointment with a Genius to get the garage door opener set in the car. Thank you Zech for all you attention to details and assistance. I am delighted with my new car! More