Germain BMW of Naples

Annual maintenance Chuck is an outstanding service rep. He takes the time to explain the services provided and would highly recommend Chuck to any Germain customer. A g Chuck is an outstanding service rep. He takes the time to explain the services provided and would highly recommend Chuck to any Germain customer. A great rep for Germain BMW. More

Outstanding service as usual! Outstanding customer service! I have been dealing with Chuck for approximately the past six years. He is always very professional, knowledgeable and very thorough when dealing wit I have been dealing with Chuck for approximately the past six years. He is always very professional, knowledgeable and very thorough when dealing with my vehicle! Chuck always goes out of his way to make sure everything that was performed with my vehicle is explained very thoroughly and makes sure my experience at the dealership is second to none! I honestly couldn't ask for a better service advisor than Chuck! He is a very valued member of the Germain BMW Team! More

Christian Hoza Is the best! Christian Hoza Is always very pleasant and professional. He is very knowledgeable and responsive. I chose to service my car with Christian despite of Christian Hoza Is always very pleasant and professional. He is very knowledgeable and responsive. I chose to service my car with Christian despite of the higher costs of the dealership, I always have the best experience. I’ve been servicing my car at the BMW Naples location since 2011 and I can say that I have never received better service than Christian proves. More

Dave Brown is the best! Dave Brown and Chuck the service manager both went out of their way in all of our visits. Just had the car in for a recall and our loaner was all read Dave Brown and Chuck the service manager both went out of their way in all of our visits. Just had the car in for a recall and our loaner was all ready and waiting for us. What a change from our old place! I tell everyone I know to go see you all! More

Review for David Brown Amazing customer experience. He made my buying experience easy and very pleasant at the naples location. This is my 5th car from the dealership and by Amazing customer experience. He made my buying experience easy and very pleasant at the naples location. This is my 5th car from the dealership and by far the best one yet. I’ll continue my business with bmw because of the customer service and help I received from Dave Brown. More

Excelleny Rhoel Gray is an outstanding asset to your organization! Each time we have any service we are confident it will be done very well because Rhoel will Rhoel Gray is an outstanding asset to your organization! Each time we have any service we are confident it will be done very well because Rhoel will look over the issue. Quite frankly he is one of the main reasons we bought our second BMW rather than another car. I can’t say enough about his dedication. More

Again a top notch experience, thanks to Christian Hoza. I have a number of customer service experiences in my monthly routine ---- my experience with Germain BMW, and specifically with Christian Hoza has be I have a number of customer service experiences in my monthly routine ---- my experience with Germain BMW, and specifically with Christian Hoza has been, and continues to be, outstanding. Customer service to perfection!! Mario Dieckmann More

Excellent customer service Christian! Christian has been helping me perform what I would call a 'mechanical refresh' on my 2003 BMW M3 Coupe. For the last few years he has always been sup Christian has been helping me perform what I would call a 'mechanical refresh' on my 2003 BMW M3 Coupe. For the last few years he has always been super honest and helpful with my servicing needs. Just recently he helped me resolve what I thought was going to be a major problem and in the end was a simple plastic shopping bad that had burnt to my exhaust. Any other dealership / mechanic would have charged me excessively for this, but Christian and the service tech fixed this at no charge and at the same time performed a warranty repair on my valve cover gasket! I could not have been any happier. I recommend you take your vehicle to BMW Germain for servicing as in the long run it is better quality repair and will cost you less. Thank you again Christian! More

Great service Adrian Pena was very professiona l and helpful my overall experience was top notch. I will definitely be returning in the future for any rutine mainte Adrian Pena was very professiona l and helpful my overall experience was top notch. I will definitely be returning in the future for any rutine maintenance or repairs More

Excellent - Adrian Peña I just returned form a long trip of 7200mi. My BMW ran excellent, trouble free and in comfort. It was time for regular service and a list of services I just returned form a long trip of 7200mi. My BMW ran excellent, trouble free and in comfort. It was time for regular service and a list of services I needed performed. My concern is always when you give a shop too much to do in one visit something inedibly slips through the cracks and you end up coming back more than once. Adrian handled it in stride, professionalism and timely. I am impressed, thank you for making my experience with my BMW an excellent one! More