Germain BMW of Naples

Great customer service JJ was extremely helpful in keeping me informed all of the times that I requested help from him. Michael was quick and precise throughout the paperwor JJ was extremely helpful in keeping me informed all of the times that I requested help from him. Michael was quick and precise throughout the paperwork process. I was able to sign paperwork and out the door within an hour. I appreciate all of the service they provided. Great team. More

John "JJ" Joseph inspires confidence! My husband and I spent a few weeks looking for a used BMW and had several negative experiences. When we were contacted by JJ at Germain BMW, we were i My husband and I spent a few weeks looking for a used BMW and had several negative experiences. When we were contacted by JJ at Germain BMW, we were immediately confident when he said "I'll have the keys on my desk for you." It was my first pre-certified car purchase and I was anxious, but once my husband and I met with JJ we were both put at ease. JJ was very easy to talk with and explained the purchasing process in a very straightforward way and was also able to provide invaluable information while we completed the paperwork. I've driven Audi for 20 years and am not familiar with BMW, but JJ gave me a tour of how things work from the driver's seat in very clear steps and was extremely knowledgeable. Overall, the entire experience of buying a pre-certified BMW at Germain BMW was fantastic! My husband and I are so happy with our new-to-us car and we know that we can always reach out to JJ in the future with any questions or concerns about our BMW. It's a substantial purchase and it's great to feel confident that we'll have the support of JJ and the rest of Germain BMW for years to come. We absolutely recommend JJ! More

Superb Experience As expected, Germain BMW and Frank Angelillo were great to deal with every step of the way. Frank was upfront and "frank", and easy/fun to do business As expected, Germain BMW and Frank Angelillo were great to deal with every step of the way. Frank was upfront and "frank", and easy/fun to do business with. I will strongly recommend Frank and Germain to my friends and colleagues. More

Frank Angelillo Provides Top Notch Customer Service Experien This was my first ever purchase of a BMW. At first I must admit that I was a bit intimidated but having a Frank Angelillo as my salesperson immediatel This was my first ever purchase of a BMW. At first I must admit that I was a bit intimidated but having a Frank Angelillo as my salesperson immediately set me at ease. Frank is a top notch salesman. His communication and follow up skills are first rate. Frank worked with me every step of the buying process and was very patient with me thru the entire process. He listened to all my concerns and provided solutions. He is very knowledgable about his product and made it a truly rewarding experience. Frank made it feel like I was working with a friend I had known for years rather than a typical salesperson I just met. Because of Frank I will continue to do business with BMW and I will specifically ask for Frank when the time comes for my next purchase. If you are ready to purchase a car you owe it to yourself to see Frank Angelillo at Germain BMW of Naples. More

Exceptional service. Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to servi Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to service advisor Adrian Pena. I told him my immediate need was a new battery since my existing battery was dying. He not only said that he would do that but the other items that I wanted which basically was a full-service he also agreed to do. I didn’t have to come back a second time. The very next day I was called that the work was completed. Just this week my wife’s BMW indicated a low battery and I again called Adrian Pana who told me to come down right away which I did and he can replace the battery and did a full service on the car including detailing. Again I received a call at the end of the next day that the work was completed. In both cases, Adrian sat down with me and explain to me what all was done and when I should call again for service. I didn’t buy my cars in Florida but when I go to buy a new car I am going to go to Germain. More

JJ and my experience 😊 He is really knowledgeable and genuinely cares that his customer is happy. My first question to him was if my car had 18 inch wheels and he knew insta He is really knowledgeable and genuinely cares that his customer is happy. My first question to him was if my car had 18 inch wheels and he knew instantly which is important that he didn’t have to ask someone. Otherwise I wouldn’t have felt confident with him from there on. On my test drive he made me feel comfortable and at ease. Doing all of the steps to buying it he was perfect. If I knew someone who wanted a BMW I would definitely send them to JJ. More

Hard to find problem thanks Ron Arnold Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his exp Hard to find problem on cooling system. Ron Arnold my service advisor did everything possible to resolve problem and it was. Very thankful for his experience and going out of the way to handle my transportation needs during the process. I do not live in town but will always use this dealership . I have had my x5 for four years now and have always been treated as if it was the day I bought it. More

Tire losing air George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. George assessed the problem, arranged a loaner and had the car back to me that afternoon. The price isn’t low but George has no control over that. More

Help our battery is dead! Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile o Thank you Adrian for responding so quickly and efficiently to install a new battery so we could keep our departure schedule. You always have a smile on your face and are pleasant to work with! More

Expert Service as always Adrian always makes a service seem so seamless and easy. From the minute the vehicle is dropped off, you greeted with a smile and get the feeling all Adrian always makes a service seem so seamless and easy. From the minute the vehicle is dropped off, you greeted with a smile and get the feeling all will be taken care of.... and that is the case. Adrian is a true professional in his field and I value his honesty, skills and courteousness. More