Germain BMW of Naples

Patient Service Advisor! I have an X5 that is a little over a year old. I was having issues with the Sirius radio and an internal message that kept appearing. After 2 visits ( I have an X5 that is a little over a year old. I was having issues with the Sirius radio and an internal message that kept appearing. After 2 visits ( where I was given a loaner vehicle each time) we finally got to the bottom of the issue. I have a new radio and Christian very patiently helped me re-program my radio and phone. I love my BMW and am always treated with care at this dealership. More

Great service..went the extra mile with nothing but smiles They stayed late to get me into my vehicle without a whimper. The sales process was very smooth and painless. I had trouble with a couple items in the They stayed late to get me into my vehicle without a whimper. The sales process was very smooth and painless. I had trouble with a couple items in the car and they have addressed it without hesitation. I have purchased many cars, and this experience has been tops. More

BMW m3 New BMW m3 called dealer severeal times, they instructed me to buy my own parts. Drove to dealer explained 6 weeks later nothing, AVOID this dealer, B New BMW m3 called dealer severeal times, they instructed me to buy my own parts. Drove to dealer explained 6 weeks later nothing, AVOID this dealer, BMW are a joke you call them and you get the same response. I would never buy another BMW again. I am left with a brand new M3 with no service from these people. Guess BMW enjoy the buy it and then try to get you to never comeback. More

VIP service Adrian Pena was an outstanding advisor. From beginning to end Adrian treated me like a VIP client. I really was impressed by his professionalism and h Adrian Pena was an outstanding advisor. From beginning to end Adrian treated me like a VIP client. I really was impressed by his professionalism and his efforts to assist my needs and concerns about my vehicle. More

Exceptional Service As a new resident of Naples, I recently visited Germain BMW service department for the first time to address a few issues pertaining my BMW 550i. As s As a new resident of Naples, I recently visited Germain BMW service department for the first time to address a few issues pertaining my BMW 550i. As soon as I arrived, I was greeted by friendly staff members who guided me into the service department. Once I met with my service advisor -Moises Marante- I knew I had arrived at a dealership where I can do long-term business with, as Moises demonstrated exceptional professionalism and technical expertise in BMW vehicles. Furthermore, Moises ensured that all the work that had to be done on my vehicle was promptly and fully completed to my satisfaction. Thanks for the excellent work! I look forward to my continued business with Germain BMW. More

Great salesman JJ John JJ Joseph was extremely helpful! He was so good a salesman that we have purchased 2 BMWs in one year. We recommend BMW and Germain but Mr Joseph John JJ Joseph was extremely helpful! He was so good a salesman that we have purchased 2 BMWs in one year. We recommend BMW and Germain but Mr Joseph is such a great salesman we came back. More

Very knowledgeable and very friendly to deal with Had a great time working with JJ. He was low pressure and fair. He understood what I needed and recommended the perfect car for me. Had a great time working with JJ. He was low pressure and fair. He understood what I needed and recommended the perfect car for me. More

Great deal on a Certified BMW We had a great experience in purchasing our certified 428i convertible from Bob Davidson. Came in originally looking for a mini. Bob showed us a 201 We had a great experience in purchasing our certified 428i convertible from Bob Davidson. Came in originally looking for a mini. Bob showed us a 2016 that had a great price on it. Went home to think it over and do some internet research on the vehicle. Decided to go back for a test drive and after that pulled the trigger on the deal. More

Great service My battery died in my car. While I was waiting for AAA to jump the car I called Rhoel Grey at Germain BMW who got me right in and replaced the batter My battery died in my car. While I was waiting for AAA to jump the car I called Rhoel Grey at Germain BMW who got me right in and replaced the battery and I continued on my way. More

Thank you Adrian Pena Adrian has been looking after my car the past 3 services at your dealership.He is courteous and friendly and he has taken good care of my car.I would Adrian has been looking after my car the past 3 services at your dealership.He is courteous and friendly and he has taken good care of my car.I would recommend your dealership to my friends More