Germain BMW of Naples

Exceeded Expectations Once again Christian did more than I requested or expected on my recent service visit. He is my go to guy at Germain. I will return. Once again Christian did more than I requested or expected on my recent service visit. He is my go to guy at Germain. I will return. More

Dirty Carfax The Dirty Little Carfax Having been a long term customer of Germaine BMW, last November I purchased a 2015 750i with BMW certification and a c The Dirty Little Carfax Having been a long term customer of Germaine BMW, last November I purchased a 2015 750i with BMW certification and a clean Carfax from a very polite and helpful salesperson. When I picked the car up there were a few minor scratches on the rear bumper where someone must have dragged a suitcase. My salesperson said, ‘Don’t worry Doctor bring it in next week and I’ll take care of them.’ When I got the car back the following week the repair was excellent. I enjoyed my car for the next 12 months until the time came that I consider trading it in. Much to my surprise, when I went to Naples luxury motors to have my car assessed for trade in, they asked me if I knew the car had a dirty Carfax. I told them that I had purchased a car from Germaine BMW was told the Carfax is clean. There had been no damage or incidents while I owned the car. Upon reviewing it became evident that the BMW service department had reported my car as damaged when they fix the scratches on the rear bumper. I was never told about this. I contacted Germaine about a month ago and they said they would rectify the situation. Today I again went to get my car assessed for trade and the Carfax remains unacceptable. I went to Germaine BMW this morning and spoke with the head of used car sales. I asked if they would buy back the car for the remainder of my payments on BMW financial loan. He told me me he would only give me $6000 less and I would have to pay him to take the car. During the past week, I had placed an order for a 2019 BMW X5 for my wife. I canceled that order and took my seven series home. If this is how they treat their long term customers, how do you think you will be treated? More

Great customer ownership experience! As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a “slam dunk” 5 stars, and even higher if your rating scale allowed. More

Best car salesman in town As a Detroit woman who has enjoyed driving a stick shift for over 50 years, including a Porsche on a track at Sebring, I appreciated the acknowledgmen As a Detroit woman who has enjoyed driving a stick shift for over 50 years, including a Porsche on a track at Sebring, I appreciated the acknowledgment John gave me in knowing cars and in finding exactly what I wanted without attempting to steer me in another direction when one was not available for about 6 weeks. The day a used vehicle like I wanted came in, he put my name on it and called me immediately. JJ knew I was sad about no longer being able to clutch without pain and was having to literally change gears to an automatic, so he highlighted the paddle options on the car to make it still fun to drive. Germain dealership also gave me a very fair price on my beloved Mustang. I could not be happier with the buying experience and subsequent service. Highly recommend JJ and Germain. More

Spectacular Service I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) bu I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I did. Long story short, Christian met me when I arrived in the Service area. He immediately took care of me, kept me appraised of what was happening and in two hours I was driving home with the car repaired and washed as well. I cannot praise Christian enough. He is a real asset to Germain BMW. What a great dealer!! More

Kept an eagle eye out for just the right vehicle for us. Although we were looking for a second car replacement on a tight budget, JJ kept on top of incoming inventory and let us know when the right vehicle a Although we were looking for a second car replacement on a tight budget, JJ kept on top of incoming inventory and let us know when the right vehicle arrived. It checked out and we bought. Great follow-up, great attention to detail, an overall great experience. If you are looking to buy, contact JJ. More

Great experience. Frank worked very hard to get me & my family what we wanted. Everyone that we worked with was fast & very helpful. Would highly recommend this dealers Frank worked very hard to get me & my family what we wanted. Everyone that we worked with was fast & very helpful. Would highly recommend this dealership. More

Adrian provided exceptional service Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around aft Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I’m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW More

Top-flight customer service and professionalism I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. I have been a customer for 12 years now. Everyone is superb, and my current SA Adrian Pena is exemplary. Always interested in my needs. More

Very professional John Joseph was very professional from the very outset. We were totally new to the BMW Certified pre owned market and he patiently educated us on the John Joseph was very professional from the very outset. We were totally new to the BMW Certified pre owned market and he patiently educated us on the various models, production years and additional options. His outstanding dexterity in navigating the existing inventory of vehicles was very smooth and understandable. Even more impressive, he was also very knowledgeable as to what vehicle (with our preferred options) might be coming in very soon. As it turned out, he was exactly right in that the vehicle with all “our options” arrived very shortly after our initial visit. Finally, John Joseph worked very carefully to solve all the “little things” to service/clean the 535i to meet our very strict requirements. We really felt that John “worked for us” to meet our quality demands. He was a true professional. More