Germain BMW of Naples

Reality Check for Widows When my husband passed away this summer with our two BMW’s leased in his name, I met with our salesman Mike Brin, to see what I could do. He made a c When my husband passed away this summer with our two BMW’s leased in his name, I met with our salesman Mike Brin, to see what I could do. He made a call to BMW financial and told me all I needed was a death certificate and the keys and that BMW would take back both cars. I was so relieved that I felt it only right that I take out a new lease in my name, with a new down payment. What Mike and the dealership failed to tell me was that I would be receiving a letter two months later with a claim for $11,000 against the estate for the two cars. Apparently BMW Financial sells your car at auction, then deducts what they received from the current value of the car. Needless to say if I had known this, I would not have made the same decision that day. I find it hard to believe that neither Mike or his superior were not aware of this practice. More

great experience Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealership Also talked to J Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealership Also talked to Jim in sale who was very pleasant and helpful More

thank you Alex Soare found this BMW I was searching for and Alex went above and beyond to accommodate, and help me to transport it back to MI, thankyou found this BMW I was searching for and Alex went above and beyond to accommodate, and help me to transport it back to MI, thankyou More

Real Customer Satisfaction Our sales representative, Ahmad Suid, just delivered to us our 2015 BMW 428i coupe. Throughout the entire buying process he provided to us the service Our sales representative, Ahmad Suid, just delivered to us our 2015 BMW 428i coupe. Throughout the entire buying process he provided to us the service that customers desire and deserve. His genuine enthusiasm was a bonus that we appreciated. Ben and Judy More

Leasing a New BMW Just leased a 2015 BMW 528i from Germain. My sales representative was Paul Melendez. Paul did an excellent job . He patiently went over the various l Just leased a 2015 BMW 528i from Germain. My sales representative was Paul Melendez. Paul did an excellent job . He patiently went over the various lease options with me and guided me through the entire experience like a professional. I was very pleased with his approach, and found him to be a very knowledgeable about the various BMW models and options. Paul made the whole thing clear to me so that I could maneuver to a decision I feel good about. Ted Wolfe More

Best experience working with Paul Melendez I went to Germain BMW of Naples just to look at some options . I met with Paul Melendez and I knew I was in good hands. Paul was very honest (told m I went to Germain BMW of Naples just to look at some options . I met with Paul Melendez and I knew I was in good hands. Paul was very honest (told me he was new), but made sure he answered all of my questions by involving his managers. I felt like I was a member of his family and not a customer. Once I took a test drive in the 2016 228i convertible I was in love and proudly drove it home that day. I felt no pressure from Paul and I knew I was make a well informed decision. Thank you BMW for hiring people like Paul! More

Great Service @ Germain BMW It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about c It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about cars I have complete trust in Rhoel at Germain. I feel he is honest with me and never tries to sell me something I don't need. He explains in detail what the repairs are, what needs to be done immediately and what can be budgeted for a later date. I had an incident where a bucket of white paint fell off of a truck on I75 and splattered all over my black car! I drove to Germain and they had several employees " on it" immediately and got every drop of paint off. There has not ever been one visit or experience with Rhoel that I left feeling less than 100% satisfied. I have told many people that the service dept/Rhoel is enough to keep me at Germain. More

Incredible dealership Chuck did an incredible job with my M5 service. It was the second time I worked with him. I bought an i3 with Greg Bell and again I had a great experi Chuck did an incredible job with my M5 service. It was the second time I worked with him. I bought an i3 with Greg Bell and again I had a great experience. He manged finances to save enough money and meet my target price. After many bad experiences with BMW in Norwood Massachusetts, I did not want to deal with BMW but now I would not deal with anyone else. More

Personable and easy car buying experience My husband and I met Larry B who was informative without being condescending or pushy. He was informative, funny and made the experience a pleasure. My husband and I met Larry B who was informative without being condescending or pushy. He was informative, funny and made the experience a pleasure. More

Great experience! My recent purchase with Germain Bmw was an absolute pleasure. Top notch experience. Rick Camp was extremely organized, honest and professional. We My recent purchase with Germain Bmw was an absolute pleasure. Top notch experience. Rick Camp was extremely organized, honest and professional. We made a deal over the phone and he was absolutely honest with everything he said and there were no issues when I came to get the car. He was waiting for me upon my arrival, and made sure that he could do everything in his ability to make this purchasing experience special. I also want to thank Flavio, the manager, for making this deal happen. I hope that I can repeat this experience when my lease ends in 2018! More