Germain BMW of Naples

First Service Visit a Great One We brought one of our cars down to Florida from CT this past summer planning to leave it here year round. It was not scheduled for servicing before we We brought one of our cars down to Florida from CT this past summer planning to leave it here year round. It was not scheduled for servicing before we left so I scheduled a service appointment at Germain BMW in Naples for January. We had t realized that our maintence contract had expired. Our service rep Jeremy told me it wasn't a problem! He took a quick look at the car's history and said it probably just needed an oil change. They did a thorough evaluation on the car and that was in fact all it needed resulting in a very low bill. I was given a very nice loaner car so the entire process was very easy! When we replace this car we are sure to replace it at Germain BMW of Naples. More

Awesome experience with Rhoel Gray I had an unexpected flat tire on my 2014 M5 at 4pm on a Saturday and called Germain BMW. Fortunately, Rhoel answered my call and my problems were solv I had an unexpected flat tire on my 2014 M5 at 4pm on a Saturday and called Germain BMW. Fortunately, Rhoel answered my call and my problems were solved. Rhoel was professional, knowledgeable and courteous. Thank You Rhoel for saving my weekend and taking special care of my M5 and my family! Well Done! Gardner Odenbach More

A very satisfied BMW owner I have always had great experiences dealing with German BMW of Naples. From the service greeters to the reception staff, everyone s so helpful and ple I have always had great experiences dealing with German BMW of Naples. From the service greeters to the reception staff, everyone s so helpful and pleasant. More

Awesome Repair Experience Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and service of my vehicle as painless as possible, a loaner was ready for us and my truck was fixed quickly the first time and soon we were on our way. Thanks Chuck for a truly exceptional experience! More

2015 BMW 428 Lease Larry Brewer and the Germain support team made our new car purchase the best experience with their attention to detail and nothing short of excellence Larry Brewer and the Germain support team made our new car purchase the best experience with their attention to detail and nothing short of excellence. More

Great salesman Alex soare went above and beyond to negotiate the best deal for me. He was honest and straightforward which was refreshing when going through the car Alex soare went above and beyond to negotiate the best deal for me. He was honest and straightforward which was refreshing when going through the car buying experience. I would recommend Alex t both friends and family. Thanks for a great car at a great price! More

Flawless experience I recently bought a X5 BMW with Paul Melendez. I had nothing less than a great experience. I would recommend him to any of my friends and customers of I recently bought a X5 BMW with Paul Melendez. I had nothing less than a great experience. I would recommend him to any of my friends and customers of mine. His professionalism, honesty and the devotion to get me the best deal was wonderful. Great BMW dealership !! More

Pleasant buying experience I recently bought a new BMW X1 from Paul Melendez and couldn't be happier with the entire experience. Paul explained all facets of the purchase, leav I recently bought a new BMW X1 from Paul Melendez and couldn't be happier with the entire experience. Paul explained all facets of the purchase, leaving no question unanswered. He provided the personal touch that made the process so easy. I highly recommend working with Paul. You will not be disappointed! More

Easy Purchase Everything was easy! Met Alex Soare as I was browsing lot. We reviewed benefits of various vehicle classes and available accessory options. Experience Everything was easy! Met Alex Soare as I was browsing lot. We reviewed benefits of various vehicle classes and available accessory options. Experienced a test drive and collected vehicle data for home study. Revisited Germain BMW a couple of days later with trade in vehicle to sign contract and leave with new pre-owned BMW. Thank you Germain! More

I was lied to and poor service They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warrant They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warranty work. I've been very happy- until recently! I scheduled a routine oil change 1.5 hours before our dinner reservations. When I drove in, I was asked if I was getting a loaner and I said no, just here for an oil change. Then I was told it would be 1.5 hours. I explained that I had dinner reservations,and I asked if a loaner vehicle was available. I was told there weren't any. After 15 minutes of deciding whether I should cancel my reservation, I went and asked a second time if I could PLEASE have a loaner. The girl asked if u could have it back by 7 pm. I said yes. She had to get approval from the service writer. She then came back and said none were available. 10 minutes later, a loaner was returned. I looked at the girl....nothing. So we canceled our dinner reservation. Very unhappy with this lying and how I was treated. I will be driving further and going to ft myers for any future work. And I am due for a new vehicle next year - I will b buying at bmw in ft myers. (And at my last repair apt. I was told I badly needed back tires and my vehicle wasn't even safe to drive. Thank goodness o didn't have them put new tires on. My son is a tech for mercedes and he looked at my tires. He told me my tires were good for another 15,000 miles or so). More