Germain BMW of Naples

Superb Service! Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely kno Rhoel Gray is my service advisor at Germain BMW Naples Florida. He has my total trust when it comes to servicing my vehicles. Rhoel is extremely knowledgeable as well as professional. I would not have any hesitation recommending him. More

Always GREAT SERVICE Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like Have had 3 BMW Z4s and wouldn't buy or have them serviced anywhere but German.When you buy or have your car serviced it given back to you cleaned like it was new.GREAT DEALERSHIP from Sales to Service More

Neal Collinsworth and Mike Brin are ROCK STARS!!! Initially, our intent was to "window-shop" for certified 2012 BMW 640i and 650i convertibles (or, later models), However, after Mike Brin had spent c Initially, our intent was to "window-shop" for certified 2012 BMW 640i and 650i convertibles (or, later models), However, after Mike Brin had spent considerable time helping us check out not only Steve Germain's inventory - but, also Internet listings; and expiring lease inventory throughout Ft. Myers, Ft. Lauderdale and the Miami markets...my wife and I reached the conclusion that a new car would best fit our needs/desire. Mike next helped us explore 3-year lease options (checking nationwide availability listings and running amortization tables to help us determine the total out of pocket cost after 3-years). Understanding the benefits and shortfalls of leasing vs, outright ownership - we decided to continue owning...as we always take immaculate care of our vehicles, maintain low mileage and have kept every previous car much longer than 3-years. Deb was convinced that she wanted a "sapphire" or Midnight blue model - so, Mike showed us what that would look like on another 5-series coupe. Then, we walked past the 2015 "Vermilion Red Metallic" 640i convertible outside of Mike's office and it was love at 2nd sight. By the time we completed the test drive - we had forgotten that we were loyal Lexus customers...of Steve's brother Bob's Lexus dealership no less! (Sorry, Bob - we also still love our RX350, but this is a completely different luxury vehicle category.) The negotiations went very well for both sides. Mike and Neal provided a fair sales price; and Ken was exceptional in the trade-in value and the lowest finance rate. Neal's quiet, no-pressure Leadership style was what sealed the purchase. He truly wanted us to be comfortable in our choice of vehicle; its value to cost; and with setting the highest expectations for the long-term excellent care we'd receive from Germain's knowledgeable and dedicated service department. In the end, we spent more to purchase the new convertible - yet, we are EXTREMELY pleased with our choice, the buying process and outstanding personnel we met at Germain BMW of Naples. We would recommend Neal, Mike, Ken, Chuck, Matt - you really can't go wrong choosing anyone here!!! Their standards will exceed your own expectations of the perfect car purchase in Paradise! More

Great Service Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking fo Matt B**** from Germain BMW, was very nice and respectful. He advise me on their parts stock and took the time to make sure the parts I was looking for were fitted for my vehicle, An excellent service! More

Review of RIck Camp and my experience Rick was awesome, listened to everything I said I wanted and delivered! He's excpetional! I was originally interested in the 2 series but he showed m Rick was awesome, listened to everything I said I wanted and delivered! He's excpetional! I was originally interested in the 2 series but he showed me the difference in the 2 and 3 and I was sold on the 3 series! More

All respects - excellent I just tacquired another new BMW 535i from Germain. Jim McGinn did a great job. Having over BMWs for more than 40 years in Illinois, Connecticut, Vi I just tacquired another new BMW 535i from Germain. Jim McGinn did a great job. Having over BMWs for more than 40 years in Illinois, Connecticut, Virginia, United Kingdom, Netherlands and Germany, I can assure you this is the best BMW deatership that I have ever known. Having a great sale's process in one thing. Being able to service the car and maintain it in excellent shape is another. My previous BMW 535i with 48,000 miles on it drove as well pn the day I relinquished it as the day I purchased it from Germain three years ago. If you are in the market for a BMW or need your car serviced, this is the place to go. More

Great Experience We found the Certified Pre-Owned X5 model year and color combo that we were looking for within just a few minutes on the internet. We called Germain We found the Certified Pre-Owned X5 model year and color combo that we were looking for within just a few minutes on the internet. We called Germain and were traveling down 2 1/2 hrs to test drive 2 days later. The car was as good as it looked online and then some. With only 25K miles, we feel like it is brand new. Rick Piscopo was waiting for us when we pulled up, took a quick drive, and just a few hours later drove back to St Pete Beach with our new vehicle. Rick was great, and the entire Germain BMW dealership from first contact to final purchase was just a great experience! Wish we lived closer so that we could take it there for service. More

Professional & Patient I have not previously owned a BMW and my sales advisor Greg Bell was very patient and professional as he spent a lot of time explaining to me the dif I have not previously owned a BMW and my sales advisor Greg Bell was very patient and professional as he spent a lot of time explaining to me the different models and their options. I have not purchased a new car in some time and was pleasantly surprised by his courteous and prompt follow up and the absence of any pressure to buy. When we could not locate the exact vehicle I wanted, Greg and the sales manager worked hard to come up with well-priced alternatives, one of which won my business. There were no surprises in completing the deal and the paperwork details were quickly handled. I would recommend Germain BMW and Greg Bell to anyone who wants to learn about BMW vehicles and be treated to a professional yet personable leasing/purchasing experience. More

Your dealership is the best Having purchased many vehicles up north this was the best experience I have ever had, your dealership is by far the best I have ever dealt with in mor Having purchased many vehicles up north this was the best experience I have ever had, your dealership is by far the best I have ever dealt with in more than 35 years More

Purchase a pre own certify BMW Mr. Piccolo was very helpful and knowledgeable on the vehicle that I purchased.I am very pleased about the vehicle and the price and color selection Mr. Piccolo was very helpful and knowledgeable on the vehicle that I purchased.I am very pleased about the vehicle and the price and color selection is just what I wanted. More