Germain BMW of Naples

All around great experience from reception, through sales process, to finance. Visited just to look, but they had what I wanted on-site and process was far more pleasant than any car transaction in my (reda process, to finance. Visited just to look, but they had what I wanted on-site and process was far more pleasant than any car transaction in my (redacted) years. You know how the story ends. Drove off that afternoon w/ new vehicle. More

SIMPLY THE BEST! I WOULD NOT GO ANYWHERE ELSE! I HAVE BEEN DEALING WITH GERMAIN BMW FOR TWELVE YEARS NOW AND I HAVE NEVER BEEN DISAPPOINTED BEEN DEALING WITH GERMAIN BMW FOR TWELVE YEARS NOW AND I HAVE NEVER BEEN DISAPPOINTED More

I always have a positive experience working with all staff encountered at this great dealership! Roel always takes care of me in service with previous vehicles (this is my 3rd 7 series). Flavio is al staff encountered at this great dealership! Roel always takes care of me in service with previous vehicles (this is my 3rd 7 series). Flavio is always helpful and in the background where necessary. Greg was very instrumental in this latest aquisition, making this deal seamless! They all treat me with the utmost respect, courtesy, and professionalism. A pleasure to do business with all. Thank you! More

Purchased a CPO vehicle about six months ago. Brought it in for first service and was notified that the rear tires require replacement. I've only put 6,000 miles on the vehicle. On top of that, I am told th in for first service and was notified that the rear tires require replacement. I've only put 6,000 miles on the vehicle. On top of that, I am told that there are two "plugs" in one of the tires (from the previous owner), and that you are not supposed to plug these types of tires. I contacted the manager of used car sales, Steve Hill, who explained that he would replace one tire at no cost, but only if I purchased the second tire at full price, and that I had to purchase the tires within six months. For all I know, the plugs will void my insurance coverage on the tires, a service which I purchased on the vehicle not expecting that I would be inheriting these problems on day one. Long story short, I should have well over a year remaining on the factory warranty, another two on the CPO warranty, additional coverage on tires, and a vehicle which I've owned for six months/6,000 miles, and I'm already stuck shelling out $600 - $1200 bucks. I expected better service from a quality dealership regarding a "certified" vehicle. Not impressed. More

Greg and the entire staff at Germain BMW couldn't have been nicer or more professional. The overall purchase was a very pleasant experience. It was so good, in fact, that when we buy a new Honda CR have been nicer or more professional. The overall purchase was a very pleasant experience. It was so good, in fact, that when we buy a new Honda CR-V later this winter, Germain Honda will be our first stop. Thank you. More

Miky Brin was exceptional to work with. He was very knowledgeable and friendly, helped me get the best price with the Germain certificate and my USAA discount, explained the car well, and said he would knowledgeable and friendly, helped me get the best price with the Germain certificate and my USAA discount, explained the car well, and said he would always be available if I have questions about the car in the future. He kept the transaction moving, but did not pressure me in any way. In fact, he explained the car so well that, so far, I really haven't had any questions about the car - and this in spite of the fact that my previous car was a 2005 entry level Scion with no bells and whistles - so I did not have experience with a high tech luxury automobile. I would definitely recommend Miky Brin and Germain to anyone. More

Everyone at Germain BMW is friendly and professional. They made the usual dreadful car buy process enjoyable and offered excellent service the entire time. I highly recommend this dealership because they They made the usual dreadful car buy process enjoyable and offered excellent service the entire time. I highly recommend this dealership because they go above and beyond to help you find what you really want. The entire team is courteous and extremely thorough! More

I asked for information regarding extending our warrantee and no one ever called us back. I asked questions about the part going so quickly since the car only had 12 thousands miles and was given no help exc and no one ever called us back. I asked questions about the part going so quickly since the car only had 12 thousands miles and was given no help except for the bill. I also asked if we traded the car in what would we be given as a trade in and got no answer even though I called back and left a message I never heard from anyone. More

Peter Martin and Mike Brin teamed up to assist in making the sale, with help early on from Greg Schneff. They were all professional, knowledgeable, patient and took extra time to answer all my questions, et the sale, with help early on from Greg Schneff. They were all professional, knowledgeable, patient and took extra time to answer all my questions, etc. All the staff at Germain has been wonderful. This dealership is a main reason for my second BMW purchase here. More

This is the second BMW we have purchased from Germain thru our sales rep Jim McGinn. Jim is the most straight forward and honest auto sales rep we have ever dealt with. He even recommended that we hold thru our sales rep Jim McGinn. Jim is the most straight forward and honest auto sales rep we have ever dealt with. He even recommended that we hold off buying a new X-5 until the much improved new model was available in six months. He is extremely knowledgable about the product and explains the options clearly. We are very please with our entire experience. More