Germain BMW of Naples | Page 84

Our sales person was Richard Kruzel. Richard was the best sales person that I have dealt with. He is very personable, very knowledgeable, very patient and easy to do business with. H Richard was the best sales person that I have dealt with. He is very personable, very knowledgeable, very patient and easy to do business with. He patiently explained the lack of inventory and when pressed he refrained from placing blame on anyone. He explained the features and functionality of the car carefully ensuring that I understood them and that I was comfortable and familiar with them. A truly professional sales person and a valuable asset to Germain. More

Cory Hespeler was really great with my issue. I'm from Colorado visiting here and needed some work done on my X3. With scheduling out weeks, he offered to get my car worked in and I accepted th I'm from Colorado visiting here and needed some work done on my X3. With scheduling out weeks, he offered to get my car worked in and I accepted thinking the repair would take hours on that basis. Within an hour the work was done. When I was presented with bill Cory told me that anyone from Colorado gets a discount today. First Class!!!! More

Jeff Woody was great. He found the car I was looking for and held it for me. Thanks! He found the car I was looking for and held it for me. Thanks! More

Dealership was very responsive to my needs. Great customer service, very professional staff. My salesman was excellent. Great customer service, very professional staff. My salesman was excellent. More

Very professional a pleasure to work with. They will be my dealer of choice in future. They will be my dealer of choice in future. More

Ted Forheck was outstanding to deal with in all dimensions including expertise, status/communications, responsiveness, patience and general accommodations. I would highly recommend him. dimensions including expertise, status/communications, responsiveness, patience and general accommodations. I would highly recommend him. More

Ken Bednar was a knowledgeable sales person and helped me select the car I purchased. As a first time BMW buyer I needed a little more education. I would highly recommend the Naples BMW dealership. select the car I purchased. As a first time BMW buyer I needed a little more education. I would highly recommend the Naples BMW dealership. More

My BMW suddenly would not start anymore. .. I called Jeremy Bongle at the service department and he promptly sent someone to give me a boost. The engine came back to life and Jeremy Bongle q .. I called Jeremy Bongle at the service department and he promptly sent someone to give me a boost. The engine came back to life and Jeremy Bongle quizzed me in the dealer busy schedule for a diagnostic. Turns out that me battery needed to be replaced. Presto they did that and in 30 minutes I was back on the road. Jeremy Bongle professionalism and customer service skills are always drawing me back to Germain BMW of Naples Service Department. More

Drove 2 hours from sarasota to look at a car with the salesman DAVID BROWN…went home that night filled out the application online ..called him 10 in the morning next day gave him all the additional infor salesman DAVID BROWN…went home that night filled out the application online ..called him 10 in the morning next day gave him all the additional information from drivers license to my mortgage company etc. he said we’re good I’ll run your credit I’ll call you back with the interest rate and how much my payments will be then I didn’t hear from him for 4 hours ..called a bunch of times left messages finally got him on the phone and he tells me the cars sold …how can you even sell the car when I’m literally in the process of buying it …the manager got on the phone said we don’t do business like this, that isn’t right said I would of never done that I don’t know how this happened blah blah blah but the cars sold..do yourself a favor don’t do business with DAVID BROWN on the used car side he is a snake and didn’t even have the courtesy to call me back tell me what’s going on ..terrible attitude from the beginning but we loved the car so i didn’t take it personal its just business but that’s a horrible way of conducting a multi million dollar company you should be ashamed of yourselves for hiring this guy trust me if you got half a brain stay away from DAVID BROWN thank me later More

This review is on the constant ongoing issue of loaner vehicles the dealership (last 2 years) never have any loaner cars available unless you schedule your appointment 6 weeks to 1month in advance (I am vehicles the dealership (last 2 years) never have any loaner cars available unless you schedule your appointment 6 weeks to 1month in advance (I am under warranty) their solution is if you need to bring your vehicle in immediately they offer a shuttle as long as you live no further then 10miles from dealership, in Naples no one lives 10 miles from anything , trying to figure out what is the point of buying a high end vehicle if you are not receiving high end service/convenience.. I Have always owned high end cars and never in 32 years of servicing them have had this problem its not a problem when I need to service my BMW in Fort Lauderdale I Get a loaner from them immediately. I am a full time naples resident/fort lauderdale resident and it’s the same issue all year round in Naples so snowbird excuse doesn’t work seriously this inconvenience is enough to make me go back to Mercedes Benz vehicles. Next month when my lease is up My friends never ever have this with Mercedes service appointments. Plus they no longer offer the car wash service but they still offer it at BMW Fort Lauderdale & up north . Why such a difference in BMW dealers service on west coast. More