Germain BMW of Naples

Cory made my first warranty service visit very special. Never felt any stress and received professional interaction with Cory and the team welcoming you to the service area. Communication was great and the Never felt any stress and received professional interaction with Cory and the team welcoming you to the service area. Communication was great and the staff was very attentive to you while visiting. More

I have always had excellent service at this dealership. My husband and I have dealt directly for years with Charles Griffith, who always makes the experience smooth and trouble free. Chuck is also very con My husband and I have dealt directly for years with Charles Griffith, who always makes the experience smooth and trouble free. Chuck is also very conscientious about explaining the work that is needed and why. More

Awesome customer service from our sales representative Oscar Matamoros was so knowledgeable, kind and nice made us feel very welcomed and helped us out in every aspect. As Well as our financial advisor Ma Oscar Matamoros was so knowledgeable, kind and nice made us feel very welcomed and helped us out in every aspect. As Well as our financial advisor Madison she was so kind and very excited for us which I really appreciate made us feel very happy. Great team that helped us out. We were very happy with the fact they helped us get the best care and made sure I received all my military veteran benefits. Definitely keeping BMW, Oscar Matamoros in mind in the future. We highly recommend Oscar to anyone looking for a trustworthy person definitely went above and beyond for our needs. More

Germain BMW is better than any BMW dealer I have utilized. They are even better than the BMW dealer I utilized when residing Germany. The excellence is evident in all the departments. utilized. They are even better than the BMW dealer I utilized when residing Germany. The excellence is evident in all the departments. More

I was having an oil change and a windshield replacement. As I entered the service department expecting to have a 2-3 hour wait for the work to be done, my service advisor, Jeremy Bongle met me and handed me As I entered the service department expecting to have a 2-3 hour wait for the work to be done, my service advisor, Jeremy Bongle met me and handed me the keys to a loaner vehicle. This is typical of the excellent customer service my wife and I have received from Jeremy and the others at Germain BMW over the past 6 or so years. More

Wonderful dealership with very professional and attentive staff. Rhoel Gray has taken care of my car for a while now, and he has always been available, thorough, and caring in the way he does his work. She i staff. Rhoel Gray has taken care of my car for a while now, and he has always been available, thorough, and caring in the way he does his work. She is very happy, and so am I! More

Tona Zacatelli the service rep, was terrific, she completely handled my warranty problem along with normal wear and tear issues in a timely and very professional manner. completely handled my warranty problem along with normal wear and tear issues in a timely and very professional manner. More

George Donovan was outstanding. He was very professional and extremely knowledgeable. He always makes customer satisfaction his top priority. He was very professional and extremely knowledgeable. He always makes customer satisfaction his top priority. More

Great customer service from the moment we walked in the door. Oscar Matamoros, our salesman was great. He kept us informed about our delivery and spent time with us “setting up “ the car. door. Oscar Matamoros, our salesman was great. He kept us informed about our delivery and spent time with us “setting up “ the car. More

If you buy a used car from Germain of Naples that doesn’t have any issues, I’m inclined to believe your experience will be outstanding. If you have any issues, buyer beware! I bought a used 2017 Acura with 4 have any issues, I’m inclined to believe your experience will be outstanding. If you have any issues, buyer beware! I bought a used 2017 Acura with 42,000 miles from Germain BMW a week ago. It began having major issues with the vehicle less than 3 days after it was purchased. The vehicle sputters on the interstate and is laboring to start, taking several tries, making it unsafe as we could get stranded at anytime anywhere. We had the battery scanned at an auto store to check for a weak or non charging battery, no issues with the battery. There are not any engine light/s or warning lights to indicate an issue, but there is one. I emailed the salesman and he called the next day. His response was “you bought the car. We don’t have lemon laws in Florida.” Given that I bought a warranty I initially did not think of returning the vehicle. However, the salesman responded with contempt and unprofessionally. One of Germain’s core values is gratitude and I was treated with condemnation, no accountability standing behind the claims that appear to be untrue about the vehicle they made when I purchased it. Now the Germain purchased vehicle is setting in our drive way waiting to be truly checked over by the certified dealer, who was not able to get the Germain vehicle in for a week.  The sales manager, Steve Hill then called to what I initially assumed was to address concerns appropriately. Steve Hill stated that he/we were on a recorded line. Early on during our conversation we discussed my conversation with the salesman and he stated that he would review the conversations. I told him that I was never notified that I was being recorded by the Germain dealer or the sales man, David Brown, and informed Steve that it appears they broke the Florida two party notification law by recording our calls without two party notification.  At this point Steve Hill attempted to cover this slip by stating I was argumentative and trying to over talk to get what he wanted on the recording.  When I let Steve Hill know I was going to leave a review letting others know of my experience with Germain, he attempted to get a defamatory characterization of me on the recording by stating I was going to “blackmail” the company.  We let him know I had the right to share my experience online and to characterize it as “blackmail” is an easy way to deflect blame and try and discredit legitimate concerns and very poor experience with Germain When you purchase a used luxury car from a luxury car dealer you expect them to address any customer concerns with respect, not contempt, placing blame and washing their hands of concerns for the product that they claim they stand behind.  The vehicle had/has obvious issues and it is not the resolution I would anticipate considering their mission statement is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason. Steve Hill’s initial position was accusatory, deflected blame, and intimidation. The biggest concern regarding the Germain vehicle is that I was told that the dealership pays an exuberant amount of money to have used cars inspected. I was also told that the vehicle I purchased was gone over with a a fine tooth comb, and that all vehicles are scanned due to the companies dedication to quality. On our call with Steve Hill,  he stated they did not scan the car for issues as they do no even have an Acura scanner.  The level of inspection they present before selling appears not be accurate. There was zero accountability or concern from Germain BMW of Naples to stand behind their product for an entire week. The lack of integrity was demonstrated only after the sale was made. We are now down a vehicle as the vehicle I purchased is setting in our drive way, un-reliable to drive where it will sit until my appointment in a week with certified dealer mechanic. Not what anyone would expect from a luxury car dealer dedicated to not compromising quality, gratitude, accountability and respect. More