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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,076 Reviews

1,076 Reviews of Germain BMW of Naples - Service Center

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July 21, 2025

Jeremy Bongle was professional and courteous, he explained the process of handling my issue & went above and beyond to deliver an A+ experience! More

by molly1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Germain BMW of Naples responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

July 17, 2025

Complete satisfaction aren’t even enough to describe how I feel leaving Germain BMW in North Naples. Christine Barta is my new service adviser and not only does she greet you with a smile every time I see h More

by stephanie.sylvain03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Germain BMW of Naples responded

Stephanie, we're delighted Christine has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend her assistance. Safe travels until we see you again! Best Regards, Flavio Galasso General Manager

July 15, 2025

Rhoel Gray, my representative, was very helpful and responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. More

by dhkelly
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Germain BMW of Naples responded

Thank you for choosing to work with our service team! We're happy Rhoel provided you with a quality service visit. Please don't hesitate to give us a call the next time we may help you. Best Regards, Flavio Galasso General Manager

July 04, 2025

Dealership was clean and everyone was nice especially my service advisor Christine barta. Vehicle was taken on time and washed afterwards More

by aarondenkerlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Germain BMW of Naples responded

Thank you for taking the time to leave us this positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Christine and our team took great care of you. Please do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

July 03, 2025

Cory Hespeler assisted me with an urgent need and I was able to take my X5 in immediately. I know I can always count on Cory. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Germain BMW of Naples responded

Thank you for sharing your service experience with us, Linda. We are glad to hear that Cory took great care of you and your vehicle during your visit. We appreciate your business and look forward to continuing to assist you! Best Regards, Flavio Galasso General Manager

June 26, 2025

My BMW is always carefully worked on and the team at BMW are very experienced in their work.. More

by jumper768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Germain BMW of Naples responded

Thank you for trusting our team with the service of your BMW. See you next time. Best Regards, Flavio Galasso General Manager

June 23, 2025

Chuck & Germain Dealership always make me feel I am the only one there, thank you for your personal touch! More

by Mitch2syc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain BMW of Naples responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit! Best Regards, Flavio Galasso General Manager

June 23, 2025

Cory Hespeler delivered on all his commitments about the service. Excellent job by the team. More

by gaels63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Germain BMW of Naples responded

We really appreciate the amazing review for Cory. We strive to always provide exceptional service to meet our client’s quality expectations. See you next time. Best Regards, Flavio Galasso General Manager

June 18, 2025

Excellent service as always , my advisor is always great Cory Hespeler , the service maintenance was done in time. The Front Desk girls were great overall the experience is great. More

by Mibehri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Germain BMW of Naples responded

Your overall satisfaction is our top priority. Thank you for choosing Germain BMW of Naples and for letting us know that Cory and our team took excellent care of you. Best Regards, Flavio Galasso General Manager

June 16, 2025

Rhoel Gray was the one who kept me up to date on what was happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. More

by payneluvisca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Germain BMW of Naples responded

Thank you for letting us know that Rhoel ensured your visit was the quality and informative service experience our team works hard to deliver. Best Regards, Flavio Galasso General Manager

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