Germain BMW of Naples - Service Center

Our rep Jeremy Bongle at Germain bMw in Naples FL goes above and beyond. Took time to explain our needed repairs not just hand us a bill above and beyond. Took time to explain our needed repairs not just hand us a bill More

Consistently has timely and excellent service. Service from Tona Zarrelli is the reason I go to this dealer Service from Tona Zarrelli is the reason I go to this dealer More

Cory got us right in when we needed service on our X5M after a windshield replacement. he explained everything and gave us options for times when we could drop off the vehicle to be taken care of. He was after a windshield replacement. he explained everything and gave us options for times when we could drop off the vehicle to be taken care of. He was very professional and understanding. More

I received excellent customer service recently from Germain BMW of Naples, specifically, from Christine Barta. She kept me informed as to my options and frequently checked back to see if I needed anyth Germain BMW of Naples, specifically, from Christine Barta. She kept me informed as to my options and frequently checked back to see if I needed anything else during my stay awaiting new tires and alignment. This dealership is very lucky to have someone like Christine as I observed her working extremely hard during my stay in an environment that was built as a temporary measure during construction. More

Charles Griffith did an excellent job coordinating service on my two BMWs. He accommodated my visit into Naples and made it as seamless as possible. Thank you Chuck service on my two BMWs. He accommodated my visit into Naples and made it as seamless as possible. Thank you Chuck More

Friendly and informed staff . Service completed in time and to my satisfaction. Jeremy Bongle, my service advisor, is great and always there to discuss and help with any issue. H Service completed in time and to my satisfaction. Jeremy Bongle, my service advisor, is great and always there to discuss and help with any issue. He is very thorough and makes sure I am completely satisfied with the work completed. More

Many thanks for the excellent service I received by my service advisor Sebastian Murzanski. He kept me informed and ensured that all work was done. He explained clearly on what and why the work was nece service advisor Sebastian Murzanski. He kept me informed and ensured that all work was done. He explained clearly on what and why the work was necessary! More

Chuck Griffith delivers great customer service and it’s always a pleasure to work with him. always a pleasure to work with him. More

Cory Hespeler takes excellent care of you and treats you like family! I highly recommend going to Cory for any service that your BMW might need! like family! I highly recommend going to Cory for any service that your BMW might need! More

I have always found service at Germain to be of the highest standards. Cory Hespeler has done an exceptional job to ensure my car gets the highest degree of attention. He explains things well and his highest standards. Cory Hespeler has done an exceptional job to ensure my car gets the highest degree of attention. He explains things well and his explanations are accurate and complete. i also appreciate the video of the car's check for possible other issues. It served as reassurance everything else was good. I also found the entire staff to be friendly and going the extra mile to make my service a pleasant experience. More