Germain BMW of Naples - Service Center

Christine Barta was exceptional. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. More

Rhoel was great in service! I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommen I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommend Steve Germain’s BMW of Naples! And the renovation looks to be coming along nicely! Enjoy the service. Tim Moody More

Sebastian greeted me and kept me posted throughout the service appointment. Service was completed promptly and as expected. service appointment. Service was completed promptly and as expected. More

My Service Advisor Rhoel Gray did an excellent job of providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a wh providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a while and went on to find a loaner car for me. That was much appreciated. I especially liked the way he keep me in good contact with the repairs. I had owned many Mercedes and Porsche over the years, this service dept not only checked everything, fluids etc and car and gave me a detailed report. What really struck me was that the tech gave me a detailed video of my car and the issue. That was a first loved it. More

Great service but very difficult to get an appointment- usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s convenient for me. Also very difficult to get a loaner More

There can’t be a service manager any nicer, and more interested and involved with your car in the service dept He walks so fast he’s hard to keep up with, I am nobody special but he always helps me interested and involved with your car in the service dept He walks so fast he’s hard to keep up with, I am nobody special but he always helps me out when I come in and gets all the answers to the issue to explain to me. He’s irreplaceable, he knows everyone’s name, why they’re there and what car is theirs. …. I’m not kidding. I only know Chuck from this dealership, but in a wierd sorta way I feel like I’ve known him forever. More

Rhoel Gray is attentive, knowledgeable and reliable. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. More

Tona Zarelli excellent performance. Great person, very professional and talented person. Hope she stays involved in this team many more years Great person, very professional and talented person. Hope she stays involved in this team many more years More