Germain BMW of Naples - Service Center

Came in with a defective tire. Service rep Jeremy Bongle and helpers Nadia and Alex did great work in not only replacing the tire, but squeezing in a needed service appointment. Service rep Jeremy Bongle and helpers Nadia and Alex did great work in not only replacing the tire, but squeezing in a needed service appointment. All in about an hour and unscheduled. Really appreciated, killed two birds with one stone without even an appointment! More

Tona Zarrelli did a great job as our service advisor when we had our X5 serviced. There were extra details which she handled very well. we had our X5 serviced. There were extra details which she handled very well. More

Sebastian Murzanski has been my representative now for 2 years and is excellent…personable, knowledgeable and so helpful…if he doesn’t know the answer to one of my questions he researches until he does! Th years and is excellent…personable, knowledgeable and so helpful…if he doesn’t know the answer to one of my questions he researches until he does! Thanks! Rick More

Charles Griffith has been my personal representative for a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with my BMW needs than Chuck, he is always first-class! More

Tona Zarrelli was knowledgeable and friendly in helping me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership. me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership. More

I have been working with Tona Zarrelli for half a decade, and at every turn she has been attentive to all my needs and in every occasion exceeded my expectations. and at every turn she has been attentive to all my needs and in every occasion exceeded my expectations. More

Dealership location is very convenient to where I live. The service department has a dedicated staff that who are knowledgeable & willing to take the time to help solve the issue with tge vehicle The service department has a dedicated staff that who are knowledgeable & willing to take the time to help solve the issue with tge vehicle More

Tona was simply the best. Prompt and courteous service, always with a smile. Will not hesitate to bring our 760 & X5 in whenever is necessary. Prompt and courteous service, always with a smile. Will not hesitate to bring our 760 & X5 in whenever is necessary. More

Tona Zarrelli , was great all the work her team did to service my car was done professionally . Car was ready, and washed, by 3 pm. service my car was done professionally . Car was ready, and washed, by 3 pm. More

Sebastian in the service department is the best and friendliest to work with. He always goes out of his way to accommodate my service needs and very pleased. friendliest to work with. He always goes out of his way to accommodate my service needs and very pleased. More