Germain BMW of Naples - Service Center

Charles Griffith gave us excellent customer service at Germain BMW of Naples. When our trip was interrupted with a car problem, Mr. Griffith came to the rescue with immediate resolution that allowed us to Germain BMW of Naples. When our trip was interrupted with a car problem, Mr. Griffith came to the rescue with immediate resolution that allowed us to continue our trip comfortably without any disruption. Thank you ver much. More

Christine Barta is exceptional. She recently replaced my service advisor as he was relocated to the Naples south location. Chris is committed to providing excellence on every level. She recently replaced my service advisor as he was relocated to the Naples south location. Chris is committed to providing excellence on every level. My service appointment last Saturday was flawless because she went above and beyond to make sure I was well taken care of and had my BMW serviced in record time without any issues. I really appreciated the energy she put into my service appointment to make sure I was totally satisfied and well taken care of. Thank you Christine !! More

Jeremy Bongle has done a great job taking care of serving my car and providing a loaner. my car and providing a loaner. More

Excellent quick service! I appreciate their honesty while repairing my car. Service area very clean. Which they provided a Quiet room instead of the waiting room they have. I appreciate their honesty while repairing my car. Service area very clean. Which they provided a Quiet room instead of the waiting room they have. More

I bought my car here, and will buy my next one here as well. Anyone can sell you a car it is the service you receive after that sets a dealership apart. I had the same person who helped me with service fo well. Anyone can sell you a car it is the service you receive after that sets a dealership apart. I had the same person who helped me with service for years. This time I was helped by Jeremy bongle who lived up to the level of service I am used to. I have no problem recommending germain bmw to anyone. More

Service was great as usual; Rhoel Gray knows my car and gets me in and out efficiently. Loaner was available immediately and my car was cleaned as well gets me in and out efficiently. Loaner was available immediately and my car was cleaned as well More

I have been working with Rhoel at Germain BMW for over 10 years and he has always been awesome! Very thorough, kind and excellent at his job. I actually look forward to seeing him! years and he has always been awesome! Very thorough, kind and excellent at his job. I actually look forward to seeing him! More

Great service. Especially Charles Griffith - he is super helpful and is truly customer focused. Highly recommended! Especially Charles Griffith - he is super helpful and is truly customer focused. Highly recommended! More

Rhoel Gray is outstanding. I have been dealing only with him for 10 years. I trust him to handle my 2001 Z8 and my BMW 530 I have been dealing only with him for 10 years. I trust him to handle my 2001 Z8 and my BMW 530 More

Sebastian murzanski what’s our service provider. He did an excellent job explaining What needed to be done for our car. Very honest too. He did an excellent job explaining What needed to be done for our car. Very honest too. More