Germain BMW of Naples - Service Center

We recently purchased our 4th BMW from this dealership and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years now. He is the epitome of class and his dedication to his customers is second to none. Rhoel not only represents the Service center, he represents THE BMW GROUP and company with Perfection. We feel as though we are family, as he takes such excellent care of our vehicles and is an absolute delight for us to work with. We actually look forward to having our BMW's serviced simply because Rhoel handles everything with ease and makes the process an absolute pleasure. More

I go to this dealership only because of Chuch Griffith in the service dept. Chuck makes everything perfect and he is a very pleasant person! This dealership is very lucky to have him working there . the service dept. Chuck makes everything perfect and he is a very pleasant person! This dealership is very lucky to have him working there . More

Easy to deal with. Was able to book when I wanted. Pleasant staff. Good waiting area. Car returned clean and tidy. Was able to book when I wanted. Pleasant staff. Good waiting area. Car returned clean and tidy. More

The main reason I go to this dealership is the attention I get from my service representative, Jeremy Bongke, He has seen to my last three cars and is always on top of things even before there is a problem. I get from my service representative, Jeremy Bongke, He has seen to my last three cars and is always on top of things even before there is a problem. He is always pleasant and aware that I depend on his expertise. More

Chuck Griffith provides above outstanding service. He has resolved a number of emergency issues for us. Always gives us good advice in decisions. Chuck handles both our M8 and M5. Ray and Melody Ra He has resolved a number of emergency issues for us. Always gives us good advice in decisions. Chuck handles both our M8 and M5. Ray and Melody Ranelli More

The appointment was easy to schedule and the work was done properly and completed in a timely manner i done properly and completed in a timely manner i More

Excellent service performed at Germain BMW of Naples! I appreciate it greatly. Will come again I appreciate it greatly. Will come again More

Christine Barta was an excellent service advisor! SHE GUIDED ME with care and compassion I will definitely refer my friends who go to other dealers here she is the best SHE GUIDED ME with care and compassion I will definitely refer my friends who go to other dealers here she is the best More

Rhoel was great, prompt, attentive, kept me informed. Completed on time and freshly washed when delivered back to me. Completed on time and freshly washed when delivered back to me. More

Christine Barta was a big help getting my car fixed. She found me a loaner and was able to get my car in right away. My car was repaired within a day. She found me a loaner and was able to get my car in right away. My car was repaired within a day. More