Germain BMW of Naples - Service Center

This is the best BMW dealership in Southwest Florida. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. More

I just moved here from Chicago so it was my first visit to Germain. My service consultant was Jeremy Bongle and he did a great job. Kept me informed the entire time and was professional. I’ll definite to Germain. My service consultant was Jeremy Bongle and he did a great job. Kept me informed the entire time and was professional. I’ll definitely continue to have my car serviced here. Highly recommend them. People often say to avoid bringing your car to a dealer when you need work done. This couldn’t be more wrong with Germain. Also, shout out to Alex who gave me a lift home. Chris K Bonita Springs More

Tona Zarelli my service advisor is always informative & gets the job done. She gives service to the customer as it should be at a Luxury Dealership. I was greeted too by the team quickly too to let Ton gets the job done. She gives service to the customer as it should be at a Luxury Dealership. I was greeted too by the team quickly too to let Tona know I had arrived. More

BMW service was excellent. The team is always prompt and courteous. Special recognition to Chuck Griffith. The team is always prompt and courteous. Special recognition to Chuck Griffith. More

Rhoel Gray has been my service counselor for the past 10 years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representati years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representative of the dealership... More

The service was done, professionally, on time and perfect. They also changed the key battery and the wiper blades which I hadn’t requested. During the service, the technician checked all the tires fo perfect. They also changed the key battery and the wiper blades which I hadn’t requested. During the service, the technician checked all the tires for where and alignment. I would recommend this dealership to everyone. More

Christine Barta was exceptional. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. More

Rhoel was great in service! I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommen I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommend Steve Germain’s BMW of Naples! And the renovation looks to be coming along nicely! Enjoy the service. Tim Moody More

Sebastian greeted me and kept me posted throughout the service appointment. Service was completed promptly and as expected. service appointment. Service was completed promptly and as expected. More

My Service Advisor Rhoel Gray did an excellent job of providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a wh providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a while and went on to find a loaner car for me. That was much appreciated. I especially liked the way he keep me in good contact with the repairs. I had owned many Mercedes and Porsche over the years, this service dept not only checked everything, fluids etc and car and gave me a detailed report. What really struck me was that the tech gave me a detailed video of my car and the issue. That was a first loved it. More