Germain BMW of Naples - Service Center

bought a new BMW here and have been taking it back for service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately availab service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately available. Advisor Rhoel Gray has been very good, professional and friendly without the relentless upselling to which one is sometimes subjected. Prices seem in line with the industry. More

Mr Jeremy Bongle did an excellent job of taking care of my service needs for my new 5 sSeries. Good job Jeremy and Germain BMW of Naples. my service needs for my new 5 sSeries. Good job Jeremy and Germain BMW of Naples. More

Tona Zarelli has been my go to service coordinator since I moved to the area 3 years ago. She is professional and takes the extra steps to ensure things go smoothly as planned. Thank you for the excellent I moved to the area 3 years ago. She is professional and takes the extra steps to ensure things go smoothly as planned. Thank you for the excellent service More

This is the best BMW dealership in Southwest Florida. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. More

I just moved here from Chicago so it was my first visit to Germain. My service consultant was Jeremy Bongle and he did a great job. Kept me informed the entire time and was professional. I’ll definite to Germain. My service consultant was Jeremy Bongle and he did a great job. Kept me informed the entire time and was professional. I’ll definitely continue to have my car serviced here. Highly recommend them. People often say to avoid bringing your car to a dealer when you need work done. This couldn’t be more wrong with Germain. Also, shout out to Alex who gave me a lift home. Chris K Bonita Springs More

Tona Zarelli my service advisor is always informative & gets the job done. She gives service to the customer as it should be at a Luxury Dealership. I was greeted too by the team quickly too to let Ton gets the job done. She gives service to the customer as it should be at a Luxury Dealership. I was greeted too by the team quickly too to let Tona know I had arrived. More

BMW service was excellent. The team is always prompt and courteous. Special recognition to Chuck Griffith. The team is always prompt and courteous. Special recognition to Chuck Griffith. More

Rhoel Gray has been my service counselor for the past 10 years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representati years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representative of the dealership... More

The service was done, professionally, on time and perfect. They also changed the key battery and the wiper blades which I hadn’t requested. During the service, the technician checked all the tires fo perfect. They also changed the key battery and the wiper blades which I hadn’t requested. During the service, the technician checked all the tires for where and alignment. I would recommend this dealership to everyone. More

Christine Barta was exceptional. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. She kept me well informed of the progress of my service work. Everybody at the dealership was outstanding at customer service. More