Germain BMW of Naples - Service Center

GEORGE Donavan did an amazing job on my old 2015 640I. I originally bought it next door used st Bonita Mercedes Benz about 3 years ago and needed tires so being new to Florida I took it back to MB. They I originally bought it next door used st Bonita Mercedes Benz about 3 years ago and needed tires so being new to Florida I took it back to MB. They sold me 2 front tires claimed they road tested it and took my money and sent me down the road. Well as soon as I pulled out of the dealership the car was turning Left so hard you needed 2 hands to pull it back in the lane. MB did an alignment and it still wasn’t correct. Some service guy said sorry we can’t fix your car so take it to BMW. Well George had it for a day balanced the car and it drives like new. George also felt so bad for me he discounted the job, hand washed the car and I couldn’t be happier with George and BMW N Naples. More

From making the appointment to work in progress though the return, my advisor Jeremy keeps me in the know. He always meets my expectations and quite often exceeds them. Great representation for a stellar the return, my advisor Jeremy keeps me in the know. He always meets my expectations and quite often exceeds them. Great representation for a stellar dealership. More

Jeremy Bongle did an excellent job as my service coordinator. I’ve worked with him for years with my previous models. He’s always been dependable and a problem solver. I feel very comfortable in t coordinator. I’ve worked with him for years with my previous models. He’s always been dependable and a problem solver. I feel very comfortable in trusting Germain BMW. More

I recently had my x2 serviced and needed a tire replaced. Sebastian Murzanski was the BMW point man as my regular customer service rep was not available. He was professional, knowledgeable and went the extra Sebastian Murzanski was the BMW point man as my regular customer service rep was not available. He was professional, knowledgeable and went the extra steps to arrange a ride for me to work and a detailed report on what needed to be attended to in the future More

on time service and clean waiting area, and oil change done very fast and efficient service advisor done very fast and efficient service advisor More

I bought a certified BMW 540i from another dealer . Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested i Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested in resolving the problems I had even though I didn’t buy it from them . He listened , took acton and followed up. Germain BMW held nothing back making sure I drove out a happy guy and I did More

George Donovan service advisor was excellent, above and beyond care was what he provided recently. When a warning light appeared on our 2015 328D on our drive down from Indianapolis, I was reassured to kno beyond care was what he provided recently. When a warning light appeared on our 2015 328D on our drive down from Indianapolis, I was reassured to know George would take care of us. My advice is to keep him around as long as possible. More

Great customer service! ! Kevin Bugbee went out of his way to help me, and it was only a BMW rental from a rental company, not Germain. Luckily he had helped with questions p ! Kevin Bugbee went out of his way to help me, and it was only a BMW rental from a rental company, not Germain. Luckily he had helped with questions previously on a potential purchase or lease. Now I know where to buy a BMW in Naples for sure More

Chuck Griffith my service director makes everything easy and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealersh and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealership More

Jeremy in service does an excellent job. I am fussy about my vehicles. Jeremy provides outstanding service and goes out of his way to assist. Thank you tom I am fussy about my vehicles. Jeremy provides outstanding service and goes out of his way to assist. Thank you tom More