Germain BMW of Naples - Service Center

Great service but very difficult to get an appointment- usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s convenient for me. Also very difficult to get a loaner More

There can’t be a service manager any nicer, and more interested and involved with your car in the service dept He walks so fast he’s hard to keep up with, I am nobody special but he always helps me interested and involved with your car in the service dept He walks so fast he’s hard to keep up with, I am nobody special but he always helps me out when I come in and gets all the answers to the issue to explain to me. He’s irreplaceable, he knows everyone’s name, why they’re there and what car is theirs. …. I’m not kidding. I only know Chuck from this dealership, but in a wierd sorta way I feel like I’ve known him forever. More

Rhoel Gray is attentive, knowledgeable and reliable. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. More

Tona Zarelli excellent performance. Great person, very professional and talented person. Hope she stays involved in this team many more years Great person, very professional and talented person. Hope she stays involved in this team many more years More

Great service. Called and got an appt right away to replace battery. Done promptly. Charles Griffith was a pleasure to work with in the service department. Called and got an appt right away to replace battery. Done promptly. Charles Griffith was a pleasure to work with in the service department. More

My service advisor Sebastian Murzanski did a great job working with me to get my issues resolved quickly and completely! working with me to get my issues resolved quickly and completely! More

Sebastian was very professional. I like this dealership better than BMW Fort Myers. I will use Germain from now on. I like this dealership better than BMW Fort Myers. I will use Germain from now on. More

Chuck Griffith is direct, communicates well and takes an interest in customers' needs not just to get work done interest in customers' needs not just to get work done More

Rhoel Gray has been my service advisor for several years. He is one of those individuals who meets you with a smile and a handshake, assures you that he will personally work with the service department to m He is one of those individuals who meets you with a smile and a handshake, assures you that he will personally work with the service department to make sure your car has the best possible outcome. He continues to update on the progress of the service and returns the car washed and ready to go. This is service at its best! More

Chuck and his co-workers always provide exceptional and highly responsive customer service when needed the most! Highly recommend! highly responsive customer service when needed the most! Highly recommend! More