Germain BMW of Naples - Service Center

Kevin Higgins is my new client advisor with Germain BMW of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance of patience with a quiet, calm presence and calming but resolute determination for success . He sat in a hot car manipulating all the possibilities at hand, sought additional help, and sent me on my wy with the promise of a return if I found myself still download deprived. He was thorough, pleasant, unhurried and oh so patient. I returned twice and was met with that same kindness. I drove away so very grateful for my being assigned Kevin.. Germain's successes are all bundled in their staff. They sell the perfect automobile but without the support staff behind these sales they would fail in the eyes of their customer base. I have gratitude and admieration for their staff...they solidify the perfect sale! More

George Donavan was very helpful and a pleasure to have him ss my advisor. He made my service very easy. him ss my advisor. He made my service very easy. More

My agent George Donovan was very helpful and he really is professional in his work. I truly had a nice experience dealing with him. Thank you professional in his work. I truly had a nice experience dealing with him. Thank you More

Service continues to be excellent. Our advisor, George Donovan, keeps us informs throughout the process. Our advisor, George Donovan, keeps us informs throughout the process. More

Jeremy Bongle is amazing. He saved us money with the BMW ULTIMATE CARE OIL SERVICES PLAN. Everything was thorough and complete. I’m a happy customer! He saved us money with the BMW ULTIMATE CARE OIL SERVICES PLAN. Everything was thorough and complete. I’m a happy customer! More

Germain BMW in North Naples has consistently had a great service department. Tona Z. is fantastic and always keeps me updated on the status of repairs and cost estimates. I would recommend that anyone who service department. Tona Z. is fantastic and always keeps me updated on the status of repairs and cost estimates. I would recommend that anyone who owns a BMW in the Naples area chose Germain BMW for their service needs. No aftermarket parts for me! More

5* service by Cory Hespeler. Great communication. Super fast turnaround. I’ve had and Audi and Mercedes before and their Naples service advisers are not even close to how amazing Great communication. Super fast turnaround. I’ve had and Audi and Mercedes before and their Naples service advisers are not even close to how amazing and professional BMW’s are at this place. Thanks Cory More

Excellent experience. Jeremy answered my questions and arranged for a loaner since the service required would take longer than I anticipated. Jeremy answered my questions and arranged for a loaner since the service required would take longer than I anticipated. More

Every time I’ve had to take my BMW for service whatever it may be I’ve had the pleasure of doing business to Jeremy Bongle. He has treated me in a very professional manner and handled everything to my sati it may be I’ve had the pleasure of doing business to Jeremy Bongle. He has treated me in a very professional manner and handled everything to my satisfaction. More

A+ for Service Advisor Jeremy Bongle at Germain BMW. Always attentive and helpful with all of my concerns. Always attentive and helpful with all of my concerns. More