Germain BMW of Naples - Service Center

Professional and took care of my problem did not have to wait. Everyone was very professional. wait. Everyone was very professional. More

Easy t deal with,. Jeremy Bongle is my service advisor and always helps me out with a loaner when I need one. Jeremy Bongle is my service advisor and always helps me out with a loaner when I need one. More

Tona was very helpful and took care of my service right away. Happy o visiyed away. Happy o visiyed More

Very happy with service department. When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anx When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anxious because needed the vehicle to be road worthy the following day for a 180 mi trip with 3 other family members in the vehicle. Tires replaced and on my way in an hour! Excellent fast and efficient service Chuck! More

Always willing to be helpful and accommodate our needs when necessary; and it’s been helpful to be driven home when necessary when necessary; and it’s been helpful to be driven home when necessary More

Problem existed for six months since battery and recall repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. I repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. In march I started to get warnings that turned out to be false. There were about 12 different codes. I finally explained the problems to Bill Emerson and the codes stopped after he replaced a module. The only problem I have now is a sizziling sound behind the radio and the lights (I believe it's the brake lights) don't always shut off. More

Charles Griffith was very helpful, knowledgeable and courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on a brand new tire,all the while keeping us informed as to the progress. Can’t say enough about Charles or your dealership,he truly went beyond great customer service and support! Thanks again to all at Germain BMW! P.S. Your salesman Jeff was also professional and very knowledgeable. You have a great staff. Joe P More

Easy to secure service. Fast estimate to set expectation. Clean car at pickup! Primo service Fast estimate to set expectation. Clean car at pickup! Primo service More

Kevin Higgins is my new client advisor with Germain BMW of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance of patience with a quiet, calm presence and calming but resolute determination for success . He sat in a hot car manipulating all the possibilities at hand, sought additional help, and sent me on my wy with the promise of a return if I found myself still download deprived. He was thorough, pleasant, unhurried and oh so patient. I returned twice and was met with that same kindness. I drove away so very grateful for my being assigned Kevin.. Germain's successes are all bundled in their staff. They sell the perfect automobile but without the support staff behind these sales they would fail in the eyes of their customer base. I have gratitude and admieration for their staff...they solidify the perfect sale! More

We were without AC in our 430i BMW ,and it was 96 degrees and raining at 430pm. We called your dealership and Cory arranged for a loaner and allowed us to bring the car in right away . The next day our c and raining at 430pm. We called your dealership and Cory arranged for a loaner and allowed us to bring the car in right away . The next day our car was fixed. Thanks for saving the day! More