Germain BMW of Naples - Service Center

I had another wonderful experience thanks to Jeremy Bongle, my service advisor. He’s very professional and personable. I.trust his judgment and advice. Bongle, my service advisor. He’s very professional and personable. I.trust his judgment and advice. More

Christine Barta was great! She fixed an issue that I had been dealing with for over 2 years. Thank you Christine for taking the time & not dismissing the issue like the Fort My She fixed an issue that I had been dealing with for over 2 years. Thank you Christine for taking the time & not dismissing the issue like the Fort Myers BMW location did on numerous occasions. More

Everything went very smooth and very professional. Also, even though they were not required, Tona, our service writer provided one for my wife. Also, even though they were not required, Tona, our service writer provided one for my wife. More

Germain BMW has excellent and very predictable service. Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Germain service department. More

My service rep, Jeremy Bongle, is attentive to customer service. Conscientious, enthusiastic interest in his job and looking after my needs. service. Conscientious, enthusiastic interest in his job and looking after my needs. More

Extremely well managed and operated dealership inclusive of the dealerships service department. Second to none! of the dealerships service department. Second to none! More

Very pleasant and knowledeable Chris Barta - Service Rep. Job was well done and on time Job was well done and on time More

Excellent service and extremely friendly interactions with the employees and service manager. Furthermore, the service was completed in a timely manner and correctly. with the employees and service manager. Furthermore, the service was completed in a timely manner and correctly. More

VERY CLEAN, WELCOMING, AND PROFESSIONAL PEOPLE WORKING THERE. FROM THE FIRST CONTACT PERSON IN THE CHECK IN LANE TO THE CASHIER AT THE EXIT EACH PERSON MADE ME FEEL HAPPY TO BE THERE. THERE. FROM THE FIRST CONTACT PERSON IN THE CHECK IN LANE TO THE CASHIER AT THE EXIT EACH PERSON MADE ME FEEL HAPPY TO BE THERE. More

We love Germain BMW. Our service rep is Chuck Griffith. He pays attention and understands what needs to be done on the car whenever we bring it in for service. There are Our service rep is Chuck Griffith. He pays attention and understands what needs to be done on the car whenever we bring it in for service. There are always going to be some issue, its how well a service team responds and corrects those issues that matter. He never makes you feel like its your problem. He will tell you " I've got this." He treats us like family. Adrian our Tech is very detailed and checks everything to make sure our X5 is working perfectly down to the smallest of details. They are unlike any dealership you will find anywhere else. We can't say enough about the dealership. Right down to the receptionists. We are trading our X5 in on a new X5e plug in hybrid. Our sales rep is Patrick Dodard. He was great explaining the upgrades to us. He worked on helping us get the best price savings while still working to get us the options we wanted. They are a no pressure sales team. You never feel pressured. They are there to work for you. Nice job Germain. More