Germain BMW of Naples - Service Center

VERY CLEAN, WELCOMING, AND PROFESSIONAL PEOPLE WORKING THERE. FROM THE FIRST CONTACT PERSON IN THE CHECK IN LANE TO THE CASHIER AT THE EXIT EACH PERSON MADE ME FEEL HAPPY TO BE THERE. THERE. FROM THE FIRST CONTACT PERSON IN THE CHECK IN LANE TO THE CASHIER AT THE EXIT EACH PERSON MADE ME FEEL HAPPY TO BE THERE. More

We love Germain BMW. Our service rep is Chuck Griffith. He pays attention and understands what needs to be done on the car whenever we bring it in for service. There are Our service rep is Chuck Griffith. He pays attention and understands what needs to be done on the car whenever we bring it in for service. There are always going to be some issue, its how well a service team responds and corrects those issues that matter. He never makes you feel like its your problem. He will tell you " I've got this." He treats us like family. Adrian our Tech is very detailed and checks everything to make sure our X5 is working perfectly down to the smallest of details. They are unlike any dealership you will find anywhere else. We can't say enough about the dealership. Right down to the receptionists. We are trading our X5 in on a new X5e plug in hybrid. Our sales rep is Patrick Dodard. He was great explaining the upgrades to us. He worked on helping us get the best price savings while still working to get us the options we wanted. They are a no pressure sales team. You never feel pressured. They are there to work for you. Nice job Germain. More

Chris Barta is the best, she was a pleasure to work with and will.certainly return. and will.certainly return. More

My engine overheated and drove the car to the shop. Rhoel Gray came right over to help me with my problem. He gave me a rental car to use.My car was repaired quickly and back to me. I had a radio pro Rhoel Gray came right over to help me with my problem. He gave me a rental car to use.My car was repaired quickly and back to me. I had a radio problem and your shop corrected it. All good and love my car. Thanks Rhoel John Kless More

Charles Griffin takes great care of my car, Francesca. He never attempts up-sell and I trust his recommendations. Chuck treats me like family and Francesca as if she were his own. Many thanks for havin He never attempts up-sell and I trust his recommendations. Chuck treats me like family and Francesca as if she were his own. Many thanks for having my back, Chuck. More

Rhoel Gray was fantastic. The whole service experience was white glove and Rhoel and his team are great ambassadors for BMW The whole service experience was white glove and Rhoel and his team are great ambassadors for BMW More

Christine Barta is awesome. ...she did a great job and was very service-oriented in every way. BMW is lucky to have her working on their behalf and representing their company an ...she did a great job and was very service-oriented in every way. BMW is lucky to have her working on their behalf and representing their company and brand. More

Wonderful experience thanks to service advisor Sebastian M! Filing space to honor the 15 word minimum! M! Filing space to honor the 15 word minimum! More

I’m always pleased at the service I get at Germaine BMW of Naples, Especially with service Advisor, Jeremy Bongle. This is a very busy time of the year for automobile servicing, but Jeremy managed to incl of Naples, Especially with service Advisor, Jeremy Bongle. This is a very busy time of the year for automobile servicing, but Jeremy managed to include my car in the servicing lineup, and my problem was rectified within a couple of days. Thanks again Larry Walko More

The best service representatives are at Germain BMW in Naples. Cory Hespeler and Christine Barta in North Naples, and Moises Marante in South Naples have always provided me with customer centric, profess Naples. Cory Hespeler and Christine Barta in North Naples, and Moises Marante in South Naples have always provided me with customer centric, professional and empathetic service. More