Germain BMW of Naples - Service Center

Excellent Service I received excellent service from Rhoel Gray at Germain BMW. Rhoel met my expectations on all levels, was courteous, efficient and a pleasure to do bu I received excellent service from Rhoel Gray at Germain BMW. Rhoel met my expectations on all levels, was courteous, efficient and a pleasure to do business with. More

Efficient and courteous Adrian handles my BMW service visits very quickly and efficiently. Everything is done perfectly with a clear explanation of what was done and why. Plu Adrian handles my BMW service visits very quickly and efficiently. Everything is done perfectly with a clear explanation of what was done and why. Plus Adrian is a pleasure to speak and work with. More

Great service Had a small issue with low beam headlight malfunction and with no appointment stopped in to see if they could look at it. Rhoel Gray as always went ab Had a small issue with low beam headlight malfunction and with no appointment stopped in to see if they could look at it. Rhoel Gray as always went above and beyond to make the necessary repair while I waited and within an hour I was on my way. Service department has never disappointed me in my nine years of doing business with Germaine BMW More

Amazing service as always Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. More

Service problem Chuck Griffith, my service contact, is always responsive to my cars problems and needs. The only area that could use revamping is the process to retr Chuck Griffith, my service contact, is always responsive to my cars problems and needs. The only area that could use revamping is the process to retrieve my car when the work/car wash is completed. No one seems to have a clue and much time is wasted in the process. This is an ongoing problem that I also overhear others discussing. Aside from that, I am always pleased with Chuck. More

128i service Moises is a real professional. I am a CPA with many auto dealer clients. ( Germain not one of them).I know the inner workings of dealerships. Germain Moises is a real professional. I am a CPA with many auto dealer clients. ( Germain not one of them).I know the inner workings of dealerships. Germain BMW is the best, quality, trustworthiness, etc Keep it up! More

Diagnostic Germain and Adrian are very prompt. I can bring my car in for an evaluation (even in season) , and receive a phone call in a timely manner. Adria Germain and Adrian are very prompt. I can bring my car in for an evaluation (even in season) , and receive a phone call in a timely manner. Adrian is always very courteous. More

Service This was my first service experience at this dealership as we recently moved to Naples. Adrian Pena was my service adviser and he did an excellent jo This was my first service experience at this dealership as we recently moved to Naples. Adrian Pena was my service adviser and he did an excellent job of keeping me informed and delivering when promised. I look forward to working with him in the future. More

Terrific Adrian Pena is professional, courteous, communicative and personal. Highly recommend Adrian as your Service professional. Adrian kept me informed in Adrian Pena is professional, courteous, communicative and personal. Highly recommend Adrian as your Service professional. Adrian kept me informed in a timely manner throughout the service process. More

Exceeded Expectations Once again Christian did more than I requested or expected on my recent service visit. He is my go to guy at Germain. I will return. Once again Christian did more than I requested or expected on my recent service visit. He is my go to guy at Germain. I will return. More