Germain BMW of Naples - Service Center

Service for I 3 electric Bill Emerson looked after me. The service was prompt and covered all of my needs. All of my questions were answered in an understandable,e manner, Bill Emerson looked after me. The service was prompt and covered all of my needs. All of my questions were answered in an understandable,e manner, More

Sales and Service are 5 Star I recently purchased a Certified used BMW from Germain. Bob Davidson was a pleasure to deal with. The price was very fair and the delivery of the car I recently purchased a Certified used BMW from Germain. Bob Davidson was a pleasure to deal with. The price was very fair and the delivery of the car was just like getting a new car. They spent plenty of time going over all the features. This week I had a tire go flat because i picked up a nail in it. I spoke with Christian in service and he priced a new tire for me and the price was as good or better than any of the local tire dealers. When I brought the car in he said they could do a 15,000 service even though I had not planned on it at that time. The whole experience has been terrific. More

An appointment and the dent I am very disappointed about this dealership. I am new in Naples and this guy Ron Arnold told me that they needed to keep my car until next week. I ma I am very disappointed about this dealership. I am new in Naples and this guy Ron Arnold told me that they needed to keep my car until next week. I made the appointment one week earlier for a small dent. Then he had the sarcasm to tell me that people who do the job were not there that he needed to keep my car until the people can take care of my car. Therefore, I told him why do you need my car for two days? Of course, I was upset and told him NO you are not keeping my car and I asked him: tell me when I can come back? After, I said please see my dent and give me an estimate? His answer was we do not do this job so he just gave me just a card of another repair shop. What a nice welcome! More

Original Owner Bought my “future classic” at Germain in 1996. I barely take care of my car; but when I do, I go to Germain; and I now ask for Adrian Pena because I t Bought my “future classic” at Germain in 1996. I barely take care of my car; but when I do, I go to Germain; and I now ask for Adrian Pena because I trust him. Adrian is responsive, responsible, courteous, professional, and thorough in his evaluation of my car’s service needs. More

Excellent Service I received excellent service from Rhoel Gray at Germain BMW. Rhoel met my expectations on all levels, was courteous, efficient and a pleasure to do bu I received excellent service from Rhoel Gray at Germain BMW. Rhoel met my expectations on all levels, was courteous, efficient and a pleasure to do business with. More

Efficient and courteous Adrian handles my BMW service visits very quickly and efficiently. Everything is done perfectly with a clear explanation of what was done and why. Plu Adrian handles my BMW service visits very quickly and efficiently. Everything is done perfectly with a clear explanation of what was done and why. Plus Adrian is a pleasure to speak and work with. More

Great service Had a small issue with low beam headlight malfunction and with no appointment stopped in to see if they could look at it. Rhoel Gray as always went ab Had a small issue with low beam headlight malfunction and with no appointment stopped in to see if they could look at it. Rhoel Gray as always went above and beyond to make the necessary repair while I waited and within an hour I was on my way. Service department has never disappointed me in my nine years of doing business with Germaine BMW More

Amazing service as always Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. More

128i service Moises is a real professional. I am a CPA with many auto dealer clients. ( Germain not one of them).I know the inner workings of dealerships. Germain Moises is a real professional. I am a CPA with many auto dealer clients. ( Germain not one of them).I know the inner workings of dealerships. Germain BMW is the best, quality, trustworthiness, etc Keep it up! More

Diagnostic Germain and Adrian are very prompt. I can bring my car in for an evaluation (even in season) , and receive a phone call in a timely manner. Adria Germain and Adrian are very prompt. I can bring my car in for an evaluation (even in season) , and receive a phone call in a timely manner. Adrian is always very courteous. More