Germain BMW of Naples - Service Center

George is The best! He always has my back. He is a great counselor! I appreciate how he guides me in the right direction. I like him as a down to earth person. He always has my back. He is a great counselor! I appreciate how he guides me in the right direction. I like him as a down to earth person. More

Awesome service I been in Naples bmw service for many times I feel more trust about the service each time I visited bmw to fixing my car I really appreciate the great I been in Naples bmw service for many times I feel more trust about the service each time I visited bmw to fixing my car I really appreciate the great service. And for sure I share my great experience in bmw Naples with my friend. And specially I want to thank the supervisor. Adrian Pena . Hi did excellent job to care about how to build customers for bmw company . Thanks for everyone. Ayman Elgazzar. More

Excellent experience in Parts and Service Cameron Whitaker of Germain BMW, Naples,FL was so very nice and knowledgeable in helping me to look up and find the correct parts to order for my 2002 Cameron Whitaker of Germain BMW, Naples,FL was so very nice and knowledgeable in helping me to look up and find the correct parts to order for my 2002 BMW 330ci convertible. He took the time to make sure that everything that I wanted to have replaced with new parts was done correctly by looking at my car and checking the accuracy of the various parts that I ordered. He was a pleasure to do business with him, and he is certainly an excellent representative for both BMW and Germain BMW of Naples, FL. Chuck Griffith of Service was also very nice and knowledgeable in ensuring that the correct services were done on my car .He has been a pleasure to deal with in every way. Helene J. Naimon. Naples, FL ( satisfied customer ) More

Great experiance Daron and the rest of the staff have been great to deal with. They have taken care of everything we could ask for to make our experience awsome! Daron and the rest of the staff have been great to deal with. They have taken care of everything we could ask for to make our experience awsome! More

Outstanding Service I own a 2005 Z4 and was experiencing a problem with the steering. I am new to.the area and this was my first experience with Germain BMW of Naples. I I own a 2005 Z4 and was experiencing a problem with the steering. I am new to.the area and this was my first experience with Germain BMW of Naples. I called Service, explained the problem. I have a very tight work schedule that involves a lot of travel, so my time is limited. Service got me in the next morning. Christian walked me through the diagnostic process and we put a plan in place once the problem was discovered. The front wheel speed sensors were faulty and needed to be replaced. Service had the sensors in stock and I was on the verge of needing front breaks, so I had that repaired too. Service drove me back home.to.Estero which was a fair distance from the dealership. The car was ready the next morning, and I was in Sarasota working that day. Christian arranged to have the car delivered to my home, and I paid for the repair over the phone. Christian and the Service team at Germain BMW couldnt have been more accommodating. The experience was exemplary, and I would highly recommend Germain BMW. They truly define what customer service should be. More

Professional , courteous & helpful. From my arrival at Dealership, I was treated with pleasant , thoughtful service.Christian introduced himself,invited me to sit down, offered me a beve From my arrival at Dealership, I was treated with pleasant , thoughtful service.Christian introduced himself,invited me to sit down, offered me a beverage, explained my Airbag would be replaced & offered a free check up,which I accepted. He kept me informed of progress, & to top it all off had my BMW Convertible washed for me, walked me out to my car . This was a most pleasant experience, & I highly recommend Germain BMW of Naples & Christian Hoza ! More

Excellence means means being better than 1974 I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii b I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii belonging to my best friend. The toronto dealership service made the day and future for me and since then have owned over 9 BMWs. Intersresed with some very short deviations to luxury US and Japanese automobiles. Apart from the obvious engineering prowess and evolving stylistic development from ultra teutonic and form follows function to where we are today."The package and bow on the parcel is the service and the people going the extra mile and asking if everything is ok and is there something else you need or feel you need." My next or 10 th BMW purchase is lurking in my mind and beginning to move to the frontal area of my brain. While I dont know the design details of the new 2018/19 shapes and designs I know from which dealer it will be purchased from namely Germain BMW of Naples FL. Philip M FitzPatrick Naples FL 34110 More

Efficient, professional and courteous service This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel Stolba who admired my "older convertible" but pleasantly offered to provide information if I was interested in an upgrade. My next experience was from Service Advisor Christian Hoza. He was attentive to listening to my rough idle problem and brought me to talk to the mechanic after he found the idle problem was caused by a broken Vac hose. I appreciated the responsive and professional advice to solve my problem. I especially appreciated the fact that Cristian did not sell me extra services I did not need. Thank you for your professional Service Department. More

First Service Appointment We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (perso We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (personable & professional) who followed through on the service. We were back in the clean, perfect car in short order. More

Have an ignition key made Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record wit Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record with BMW did not work. The previous owner must have had the ignition changed without notifying BMW. Parts adviser, Cameron Whitaker, went out of his way to find a solution to this problem. This extra effort making numerous phone calls was much appreciated. It's always refreshing to work with competent technicians. Thank you Tom More