Germain BMW of Naples - Service Center

Always great service Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Florida and NJ gives me the opportunity to judge one dealership against another and Rhoel makes the Florida dealership the winner More

Excellent service experience Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only profe Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only professional but the waiting room is very comfortable. I also saw a very impressive situation. There was an elderly gentlemen who had just lost a loved one and seemed confused. He had just been in an accident. A service advisor Moises sat down with him, helped him call his insurance company, explained the damage to the car and worked with the insurance company to get a rental car for him. This is a busy service department, and Moises showed incredible empathy towards this elderly customer. Bravo! More

The best of the best Adrian pena is a great professional guy Very friendly Very professional Service on time The attention five stars Everything perfect Very ve Adrian pena is a great professional guy Very friendly Very professional Service on time The attention five stars Everything perfect Very very grateful for the attention More

Adrian Pena.....Exceptional Service! Adrian Pena, the Service Manager goes beyond the call of duty in remedying any issues regarding car performance. He is personable, professional an Adrian Pena, the Service Manager goes beyond the call of duty in remedying any issues regarding car performance. He is personable, professional and knowledgeable. It's always very comforting knowing Adrian is taking care of all of my BMW needs. More

Quality service Thank you Chuck Griffiths for continuing your great professional service over the past eight years with my BMW Z4. You have been top notch with your Thank you Chuck Griffiths for continuing your great professional service over the past eight years with my BMW Z4. You have been top notch with your knowledgeable service. It's comforting, sincerely, D. Keller More

Best of the best I’ve been a client of Germain BMW’s service department for approximately 20 years and they truly set the bar for exceptional service. I specifically I’ve been a client of Germain BMW’s service department for approximately 20 years and they truly set the bar for exceptional service. I specifically go with BMW’s knowing that I can have my car serviced here. Thanks to Bill and his team. More

Great Service & Very Nice Guy! Ron took the time to listen to my warranty issue without giving me any attitude as I had experienced with others at the dealership. He is super polite Ron took the time to listen to my warranty issue without giving me any attitude as I had experienced with others at the dealership. He is super polite and respectful and made me feel as if he really was trying to help solve my problem. Whether he can help remains to be seen but regardless, he was a pleasure to deal with and he took the time to listen and make a few calls, he is exactly the kind of quality person I would want to hire at my own company. Ron, thank you for being so NICE! More

Maintenance + Part Replacement Since moving to Naples over a year ago, I've been to the dealership on a few occasions for maintenance. Chuck Griffith is always on top of things and Since moving to Naples over a year ago, I've been to the dealership on a few occasions for maintenance. Chuck Griffith is always on top of things and makes sure I'm satisfied with my visit and the work done. I drive my dream car which I've owned for 10 years and it's good to know that it will be taken care of. More

Excellent after sales service Bought my car three years ago and still experiencing excellent service. Nothing is too much trouble for Chuck, my service manager. I have found them Bought my car three years ago and still experiencing excellent service. Nothing is too much trouble for Chuck, my service manager. I have found them to be more than fair on service charges and extremely efficient. Overall, difficult to beat their service. More

Service I went in last week for maintenance and chuck Griffith helped me with the service and gave me a rental car for me and my grandkids to go home since my I went in last week for maintenance and chuck Griffith helped me with the service and gave me a rental car for me and my grandkids to go home since my car was going to take a few days he help so much and I’m very thankful for him More