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Germain Honda of Dublin

Dublin, OH

4.9
4,225 Reviews

6715 Sawmill Rd

Dublin, OH

43017

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Showing 4,225 reviews

January 21, 2020

I asked amillion questions bc I’d never done this before. He was honest, helped me make a choice. Told me everything BF I wanted to know More

by abigail.linhardt
Recommend Dealer
Yes
Employees Worked With
Kevin Larivee
Jan 21, 2020 -

Germain Honda of Dublin responded

We appreciate your business and for letting us know that Kevin took excellent care of you. We are thrilled you chose our dealership to assist with your first car purchase. Enjoy the road! Best Regards, Craig Ferguson General Manager

January 20, 2020

Came into the dealership in a pinch after having just been in an accident. Immediately greeted upon arrival and directed to a sales rep who worked endlessly to get me something within my budget that I ab More

by carlimarie2013
Recommend Dealer
Yes
Employees Worked With
Kevin Larivee, Derek Barnes
Jan 21, 2020 -

Germain Honda of Dublin responded

We are saddened to know you were in an accident. Thank you for allowing Derek, Kevin and our team the opportunity to assist you and get you back on the road. Please let us know if you need anything. Best Regards, Craig Ferguson General Manager

January 20, 2020

Dontay was great!!!! He was so accommodating and welcoming. He explained every detail and put me in a car that worked for my situation! Thankful More

by Cstanton1003
Recommend Dealer
Yes
Employees Worked With
Dontay Hunter,Sr
Jan 20, 2020 -

Germain Honda of Dublin responded

Dontay and our team enjoyed assisting you in finding the perfect ride. Please let us know if you need anything further. Best Regards, Craig Ferguson General Manager

January 20, 2020

Dontay Hunter was a professional salesman with experience and compassion. I was treated with VIP and left very satisfied. I highly recommend Mr. Hunter to assist you with your next purchase More

by laquisarichardson00
Recommend Dealer
Yes
Employees Worked With
Dontay Hunter,Sr
Jan 20, 2020 -

Germain Honda of Dublin responded

Your business and kind recommendation are truly appreciated. Best Regards, Craig Ferguson General Manager

January 20, 2020

Think again before buying from Germain Honda We purchased a used 2016 for our daughter. We have owned it for 6 months and have only put 1400 miles on it. Despite that, it has required a new se More

by Tina
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Cox, Kevin Banter
Jan 22, 2020 -

Germain Honda of Dublin responded

It’s disappointing to know you feel this way regarding our dealership. Here at Germain Honda of Dublin, ALL our pre-owned inventory is sold AS-IS. Every vehicle goes through a safety inspection and prior to the sell your vehicle passed these safety standards. We encourage our guests to thoroughly check the vehicle, test drive as well as allow a third party mechanic to inspect. Our dealership also provides you with the option to protect your investment with an extended warranty, which you declined. You have had several communications with our Pre-Owned Manager Ryan who has explained all of this to you in detail. We understand your disappointment however we cannot be held responsible for post-sale concerns on a pre-owned vehicle that was sold AS-IS and met very stringent safety standards. Best Regards, Craig Ferguson General Manager

January 18, 2020

Really enjoyed my experience working with Matt! Was able to help me out when nobody else would. Such a great pleasure! Beyond excited with my new vehicle. More

by Randy
Recommend Dealer
Yes
Employees Worked With
Matt Shindler
Jan 20, 2020 -

Germain Honda of Dublin responded

Congratulations on your new ride. We know Matt enjoyed working with you and we all thank you for your business. Best Regards, Craig Ferguson General Manager

January 18, 2020

Lack of coordination between Parts and Service Departments. After purchasing a replacement part front license plate bracket for my Accord. I could not get any Service individual to install it. After a long wait More

by tholzing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Pulsinelli
Jan 20, 2020 -

Germain Honda of Dublin responded

Thank you for leaving us this feedback and for highlighting Frank and his commitment to customer satisfaction. Best Regards, Craig Ferguson General Manager

January 17, 2020

Nishi patel was very helpful made my buying experience awesome thanks Love my new optima! The transaction was very fast and easy thanks to Nishi. More

by Issaalpha12
Recommend Dealer
Yes
Employees Worked With
Nishi Patel
Jan 20, 2020 -

Germain Honda of Dublin responded

We are happy to know you enjoyed working with Nishi and that he provided a quality and efficient experience. Best Regards, Craig Ferguson General Manager

January 17, 2020

Stealing Sales I have dealt with Jordan Moore for the last 3yrs and absolutely recommend him as a salesman I would trust to have my best interest. With that said, I More

by melissa121565
Recommend Dealer
Yes
Employees Worked With
Scott Staats
Jan 20, 2020 -

Germain Honda of Dublin responded

We are sorry to hear about your frustration. There was clearly some confusion, as our salesperson, Scot, was not made aware that the customers had previously worked with Jordan until well into the sales process. Had the customer requested, we would have been happy to allow Jordan to finish the transaction. Scot did work very hard to assist the customer for the remainder of the evening. Our goal is to give the customer as positive an experience as possible while, hopefully, earning their business. Our sales staff are professionals that operate as a team and are always fair and honest with one another. We appreciate your past dealings with Jordan and understand that, if not for him, there’s a chance that you would not have come back again this time around. As such, Jordan has received equal credit for this transaction. If there are any other questions or concerns, feel free to reach out to me directly. Thanks. Ryan Cox Pre-Owned Manager Germain Honda of Dublin Direct: (614) 923-8234 rcox@germainmotorco.com

Jan 21, 2020 -

melissa121565 responded

While I understand that Jordan was properly compensated, to say that Jordan was not mentioned is false. He was asked for not once but twice. And the response wasnt, "Im not familiar with Jordan, but let me ask to see if anyone does know him. It was, "We do not have a Jordan working here". Please do not try to insult my intelligence by making excuses for Scot being eager for the sale. To also say that it was "well into the sales process" or "that IF the customer had requested Jordan ....Jordan was asked for TWO times. lol Serously?!! Jordan did not even know about the sale until I told him the very next morning, so there was no attempt on anyone's part to "be a team player". Im very disappointed in your response. I understand that you would not want a negative comment on your review, but I do think that not being completely honest, is just as bad.

January 16, 2020

Excellent Service! The dealership had a nice selection of vehicles. Felt welcomed when we walked into the showroom. The saleperson, Chris, did an excellent job unders More

by kayron95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Nida, Christopher Miller
Jan 20, 2020 -

Germain Honda of Dublin responded

Our team is truly committed to ensuring your complete satisfaction. Thank you for taking the time to share your experience. Best Regards, Craig Ferguson General Manager

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