Germain Honda of Naples

Professional and available to help Over several visits we were able to negotiate the purchase of a CPO used car and arrange for a trade-in. Louise Castro was always helpful and willing Over several visits we were able to negotiate the purchase of a CPO used car and arrange for a trade-in. Louise Castro was always helpful and willing to go the extra mile to close the deal. Also received outstanding help from Mona Janjic to complete the sale late in the afternoon/evening. Both were friendly and professional. Worked briefly with Brad Newsome, but did not appreciate his approach to customer service and attempt to be "the closer." Rocco Mikasser was friendly and worked after hours to obtain financing, but "lost interest" after we obtained better outside financing and declined additional warranty services. Overall, a good deal but it required much work and negotiating to accomplish. More

GREAT SALESPERSON Ray Acosta was awesome to work with. We never felt any pressure and he was always upfront with all of the information. If you are in the market for a Ray Acosta was awesome to work with. We never felt any pressure and he was always upfront with all of the information. If you are in the market for a Honda, you must see Ray!! More

Recall and multi-point inspection Tyler Smith was very courteous, helpful and knowledgeable. He got me in and out in a very short period of time. Great explanation of the service. Tyler Smith was very courteous, helpful and knowledgeable. He got me in and out in a very short period of time. Great explanation of the service. More

Sale of New Lease car The work by Wael was excellent. Worked hard to make sure the sale was what we wanted. We were not going to buy Honda again, but after our meeting wit The work by Wael was excellent. Worked hard to make sure the sale was what we wanted. We were not going to buy Honda again, but after our meeting with Wael we decided to say with the company. Honda has taken great strides to now to a compete with the rest of the automotive world. More

Wael Aziziyah was great to work with. Wael Aziziyah did a great job and didn't waste my time when I came in to buy a new car. The dealership is beautiful and clean and convenient with S Wael Aziziyah did a great job and didn't waste my time when I came in to buy a new car. The dealership is beautiful and clean and convenient with Sunday hours. I looked at other dealers, and I'm glad I went to Germain Honda. More

AMAZING My husband and I went into Honda just to look, but we left with a new car! We couldn’t be happier, the service was amazing. They walked us throught st My husband and I went into Honda just to look, but we left with a new car! We couldn’t be happier, the service was amazing. They walked us throught step by step explained everything very well. They gave us great deals, over all it was just a great experience & service!!?? More

Very helpful and very nice workers! This dealership was very nice and they didn’t make the process stressful like every other dealership. Arlington was a great car salesmen! Definitely r This dealership was very nice and they didn’t make the process stressful like every other dealership. Arlington was a great car salesmen! Definitely recommend! More

Exellent customer service Excellent customer service. William George was great. He was very professional, and friendly. They were very patient we us, as we drove four diffe Excellent customer service. William George was great. He was very professional, and friendly. They were very patient we us, as we drove four different trucks, until we found the one. The price was very competitive, which is why we finalized the deal with them. Would definitely buy here again. More

Recall Service I came in for the first time to give my Honda Civic to service it for a Takata Airbag recall. Today, 2-11-2019, Russell helped me by orienting my car I came in for the first time to give my Honda Civic to service it for a Takata Airbag recall. Today, 2-11-2019, Russell helped me by orienting my car in where it needed to be. He showed me where the waiting lounge was. After waiting for the service, Russel brought to my attention to what the car needed besides the airbag in the Multi-Point Inspection. He was very attentive and specifically described everything. Tremendous customer service. More

Inexperienced salespeople, unethical sales experience Tried to buy a new and a used vehicle here on two separate occasions and got lied to about the cars, the pricing and the salespeople have no authority Tried to buy a new and a used vehicle here on two separate occasions and got lied to about the cars, the pricing and the salespeople have no authority to make pricing decisions or deals. The usual 1970's boiler room with the sales managers who are obnoxious, not customer-friendly and will xxxxx out your deal to the next person who comes along and offers $1 more and then say, oops, the car sold. One car was sold out from under me when I had already struck a deal with the salesperson. I don't blame the salespeople, just the rookie managers who run this dealer more like an eBay auction than a Germain-brand dealer. The sales department is a revolving door with the Island of Misfit Toys and the cars aren't properly reconditioned for sale -scratches and dings, armrests and consoles peeling off, bad tires and brakes, e.g. Trying to buy a car here makes you feel like an extra on a remake of the movie "Used Cars" with Kurt Russell. Avoid at all costs - there are no shortage of Honda dealers in Florida. More