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Germain Honda of Naples - Service Center

Naples, FL

4.9
512 Reviews

512 Reviews of Germain Honda of Naples - Service Center

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March 28, 2024

Bruce Pap greeted me with a smile and very professional handshake, started the service paperwork fast. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pap
Mar 29, 2024 -

Germain Honda of Naples responded

Thank you for sharing your overall positive experience with Bruce. Our team works hard to ensure you have a quality experience at every touchpoint. Best Regards, James Koser General Manager

March 27, 2024

Bruce Pap serviced my CRV today for an oil change and other fluids. I was very happy with the service and will be back when needed! More

by KathyE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pap
Mar 29, 2024 -

Germain Honda of Naples responded

Thank you for choosing Germain Honda of Naples for your automotive service needs. We truly value your business and appreciate your positive feedback. Best Regards, James Koser General Manager

March 26, 2024

As usual friendly prompt professional service. Very comfortable waiting lounge area which was fully stocked More

by connielee0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Narimon
Mar 27, 2024 -

Germain Honda of Naples responded

We're delighted you enjoyed a pleasant visit and a comfy wait in our lounge. Please come see us again some day! Best Regards, James Koser General Manager

March 25, 2024

I experienced a Professional experience when I brought my auto in. Great recommendations on keeping my auto maintained More

by donnavannett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Germain Honda of Naples responded

Thank you for trusting our team with the service of your Honda. Your business and positive feedback mean so much to us all. Best Regards, James Koser General Manager

March 22, 2024

Nice waiting area, accurate diagnostic and repair , no sales pressure just honest feedback and efficient repair and communication More

by Mgrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon bates
Mar 25, 2024 -

Germain Honda of Naples responded

Thank you for sharing your positive service experience with our team. We look forward to seeing you at your next visit. Best Regards, James Koser General Manager

March 22, 2024

Many friendly and familiar faces, like Daniel Moisiu who has always helped me out for years, glad to see him still attending and happy to do so! More

by Thalissa2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Moisiu
Mar 25, 2024 -

Germain Honda of Naples responded

Your continued business and kind words are greatly appreciated. Thank you for taking the time to highlight Daniel and his dedication to customer satisfaction. Best Regards, James Koser General Manager

March 20, 2024

I took my 2001 Honda CR-V to Germain Honda to correct a leaking drive shaft oil seal. An inspection turned up a leaking engine oil pan gasket as well. Parts ordered, car back for installation. Wrong oil More

by r27cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Germain Honda of Naples responded

Thank you! We're happy to hear that you had a great experience with David, and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again next fall. Best Regards, James Koser General Manager

March 20, 2024

I went in for a tire rotation/oil change. I was in and out in less than an hour. Bruce Pap was my service rep and he was vey courteous and kept me informed. The waiting area was very comforta More

by meets5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Pap
Mar 22, 2024 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Bruce and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. All the best! Regards, James Koser General Manager

March 20, 2024

I had a great service experience this week at Germaine Honda of Naples. The Service Advisor, Edward Lee was excellent—courteous, professional and answered my questions thoroughly. Appreciated that my car More

by nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Mar 22, 2024 -

Germain Honda of Naples responded

Thanks for letting us know how satisfied you were with Edward's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Best Regards, James Koser General Manager

March 20, 2024

Recent service visit my rep was Edward Lee and he was very professional, helpful and explained future services needed with great thoughtfulness. Highly recommend the dealership and all its technicians. More

by kchase815
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Germain Honda of Naples responded

Thanks so much for your thoughtful feedback! We're pleased Edward handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Best Regards, James Koser General Manager

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