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Germain Honda of Surprise
Surprise, AZ
757 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 757 reviews
March 25, 2025
Great experience with caring people. They worked with me to get the right vehicle at the right price. They worked with me to get the right vehicle at the right price. More
by lifecoach4yourlife
Verified Customer
March 25, 2025
Not much to complain about, everyone was easy to deal with and helpful. It was a relatively quick process with not too much waiting around. Very nice dealership. I would recommend them to anyone. with and helpful. It was a relatively quick process with not too much waiting around. Very nice dealership. I would recommend them to anyone. More
by dmslmoore
March 25, 2025
George is the best service advisor I have ever dealt with at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. at any dealership. He is friendly, knowledgeable and seems to truly care about taking care of his customers. More
by APedraza415
March 24, 2025
Maria was very professional, attentive, and helpful during my service. She explained things that were done and went over details about my car. during my service. She explained things that were done and went over details about my car. More
by ajerome520
Employees Worked With
March 24, 2025
The service department is excellent . The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. The service agents have always gone to the further extent to make make sure that service needs were met and that I was satisfied. More
by mikkiduke
March 24, 2025
The service was very thorough and the customer service rep was very good. I was also happy with the rides provided. rep was very good. I was also happy with the rides provided. More
by eswafford1
Employees Worked With
March 24, 2025
My service advisor, Nathan, is always polite and professional. The waiting area is clean and comfortable and the wait times are reasonable. professional. The waiting area is clean and comfortable and the wait times are reasonable. More
by lisadcraze
Employees Worked With
March 24, 2025
Robert was absolutely amazing and on his "A" game. He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think Robert is the best service advisor I've had with Honda since I've owned a Honda which is over 10 years. More
by michael.s.bostwick
Employees Worked With
March 24, 2025
Service writer gets an Excellent. My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to My only complaints (if it rises to even that level) are the car was returned with grease on the front bumper (which the service person was able to remove, but should not be her job). Someone in the shop should at least walk around the vehicle before it is presented back to the customer. There was over $800 of service recommendations from the shop. Upon research, virtually all of these were recommended by Honda at or over 30,000 miles. My vehicle has a bit less than 22,000 miles on it. Again, not the service departments job. Technicians need to make the timing more clear, OR, the form for the client could be more clear as to urgency. More
by ronkahler0
Employees Worked With
March 24, 2025
Maria was very accommodating and helpful, made my experience wonderful and I’ll definitely be reaching out to her directly next time I need service experience wonderful and I’ll definitely be reaching out to her directly next time I need service More
by ajpaxson
Employees Worked With
