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Germain Honda of Surprise

Surprise, AZ

4.8
834 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 834 reviews

April 17, 2025

Good experience all the way around. I will continue to bring my vehicle there for servicing. More

by awells40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

April 17, 2025

George was all a service rep should be. Polite, friendly and went out of his way to make sure your stay comfortable. More

by keyman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 18, 2025 -

Germain Honda of Surprise responded

Thank you! It's wonderful to hear that George was so wonderful, and that you felt comfortable and well accommodated at our dealership. Best Regards, Sassha Motz General Manager

April 16, 2025

It was very pleasant and fast. Great staff. Who were very polite informative. I also love a free coffee ad wash. Thank you. More

by amarissifuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Germain Honda of Surprise responded

We are pleased to know you enjoy servicing with us here at Germain Honda of Surprise. See you next time. Best Regards, Sassha Motz General Manager

April 15, 2025

The service department, including the manager and its service writers, is one of the major determining factors in the dealership's success. More emphasis should be placed on making them a part of the sal More

by bspitz66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Germain Honda of Surprise responded

Your business and kind words mean are greatly appreciated. Our service team will be honored to learn of your high praise as your trust and faith in them to keep you coming back means so much to us all. Best Regards, Sassha Motz General Manager

April 15, 2025

Joshua Reeves and George Bell are great and took excellent care of me! Joshua went the extra mile to assist me with some extra needs and I am grateful. Above and Beyond! More

by KRISTINALMURRAY23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin McEuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Germain Honda of Surprise responded

Great to hear from you. It's wonderful to know that you had a great experience with Joshua and George, and that they ensured that all of your needs and expectations were met. We appreciate your business and look forward to working with you again. Best Regards, Sassha Motz General Manager

April 15, 2025

Great service. Quick efficient and friendly. Kristina was excellent to work with. Work was done quicker than expected More

by cacker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the focus of our team here at Germain Honda of Surprise. We are happy to know that Kristina and our team were able to provide you with a quality and efficient service visit. Best Regards, Sassha Motz General Manager

April 14, 2025

I am i said, I am i cried, I am lost and I don't even know why More

by bg
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Germain Honda of Surprise responded

Thank you for leaving our team this kind 5-star rating. Best Regards, Sassha Motz General Manager

April 14, 2025

It has a united service department that can combine efforts to solve maintenance problems. This is highly valuable for the customer, especially in situations involving complex electrical problems. More

by bspitz66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Germain Honda of Surprise responded

We thank you for sharing our team's efforts in ensuring your overall satisfaction. Best Regards, Sassha Motz General Manager

April 14, 2025

Nathan is great. He explains everything that is being done and why. Have never had an issue with the work done at this dealership More

by mlhoagie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Nathan provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

April 14, 2025

Sometimes the wait times at the dealership for service is longer than I expected.Perhaps there's a shortage of mechanics. More

by gsmacdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Germain Honda of Surprise responded

We appreciate your business and your feedback. Our team is sorry to learn that we don't always meet your time expectations. Best Regards, Sassha Motz General Manager

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