Germain Lexus of Naples

Great job Had a great service experience. Alyson Chatham was extremely helpful, a rare combination of a winning personality with professional competence. I cann Had a great service experience. Alyson Chatham was extremely helpful, a rare combination of a winning personality with professional competence. I cannot praise her enough. More

Always accommodating, in a great mood and very helpful Alison is always in great spirits and very accommodating with scheduling. In addition she's very thorough and her explanations and always ready to ans Alison is always in great spirits and very accommodating with scheduling. In addition she's very thorough and her explanations and always ready to answer questions about service or my car in general More

Amazing Experience! I’m not afraid to travel to get the best deal on a car and I talked with many dealers throughout Florida about the exact RX 350 I wanted. Chuck Koeni I’m not afraid to travel to get the best deal on a car and I talked with many dealers throughout Florida about the exact RX 350 I wanted. Chuck Koenig at Germain Lexus blew away all competitors with price and terms, and blew me away with exceptional customer service! I have purchased many cars, and this is our 5th Lexus RX350, but this purchase was by far the best experience I have had. I knew exactly what wanted, and Chuck made it happen in a very low pressure, professional manner. He knows the Lexus products incredibly well, and there is a reason why his desk is literally filled with “Salesperson of The Year” awards. Chuck Koenig is the best of the best as is Germain Lexus. Everything was quick, smooth, and exactly as promised. I will not buy from anyone else in the future. I have been servicing my Lexus vehicles at Germain Lexis for more than 10 years, and John McCloskey is awesome in the service department. Again, best of the best. Fair and honest, and makes you feel welcome and comfortable. If you have an opportunity to buy and/or service a vehicle at Germain Lexus of Naples, I guarantee you will not be disappointed. I highly recommend Chuck Koenig in sales and John McCloskey in service. More

New dashboard Allyson Chatham is a very professional employee. She helped me tremendously in receiving my new dash and I even received a loaner which I was very gr Allyson Chatham is a very professional employee. She helped me tremendously in receiving my new dash and I even received a loaner which I was very grateful. I certainly could see how hard-working she was and is. Thanks again Allyson. Mag Gadsby More

Good service, nice people This is the THIRD 350RX purchased at Germain. Dave McKinney is very thoughtful and everyone in the service department is great. Dave arranged for a This is the THIRD 350RX purchased at Germain. Dave McKinney is very thoughtful and everyone in the service department is great. Dave arranged for a loaner while my new tires were being installed. Shawn Chapman is still a favorite. More

Service on the 2013 RX You are so lucky to have an employee Beverly Coppola working for you. She goes extremely out of her way to make sure every time I visit Lexus Naples You are so lucky to have an employee Beverly Coppola working for you. She goes extremely out of her way to make sure every time I visit Lexus Naples that I'm are taken care of and completely stafied with the service . More

Professional response and attention prior and post sale. Great service during sale and great response on follow up after-sale questions. Lu Gani demonstrated attention to all details in a professional and cu Great service during sale and great response on follow up after-sale questions. Lu Gani demonstrated attention to all details in a professional and customer oriented manner. More

Beverly Coppola I have had the privilege to use Germain Lexus as my service care for 2 vehicles, 11 years and roughly 250,000 miles. Beverly Coppola has always been o I have had the privilege to use Germain Lexus as my service care for 2 vehicles, 11 years and roughly 250,000 miles. Beverly Coppola has always been over the top knowledgeable, trustworthy, personable and friendly as long as I've known and requested her. Manager Shawn Chapman and shop foreman Mark Moser also deserve a very honorable mention as I've known them for years and they have always taken the utmost care of me and my vehicles. Thank you Beverly, Shawn, Mark and the rest of the Germain family who has assisted me in the past. Keep up the great work! - Anthony Heintz More

New car purchase We bought new RX. Impressed with Dan Hussmann who took the time to explain car workings with me. Bought new RX before and never got that attention bef We bought new RX. Impressed with Dan Hussmann who took the time to explain car workings with me. Bought new RX before and never got that attention before in Illinois purchase. Thank you More

Recall sevice Alyson handled my recall very nicely. She scheduled the service and made sure it was completed in a timely manner. She was very professional and po Alyson handled my recall very nicely. She scheduled the service and made sure it was completed in a timely manner. She was very professional and polite. More